Description

PRINCIPLE ACCOUNTABILITIES

• Uphold the mission of Humane Animal Rescue throughout all responsibilities of the position.
• Understand and support the Open Door Philosophy of Humane Animal Rescue.
• Maintain positive relationships with co-workers, managers, directors, clients, and stakeholders.
• Knowledge of multi-line phone system.
• Friendly, professional and courteous manner with customers is essential.
• Answer telephone calls for the agency and be able to provide immediate assistance with the customers questions or direct the customer to the proper staff.
• Return all phone calls the day in which they are received. Transfer and direct all calls to their correct destination.
• Greet and assist customers at the front desk with directions, general information, or any other questions they may have.
• Assist customers with their questions, providing the highest level of customer service and accuracy.
• Make changes to, and assist other employees with, the operation of the voice mail system.
• Ability to multi-task and work in a fast-paced atmosphere.
• General computer knowledge regarding Microsoft Outlook, Word, and Excel.

Qualifications

QUALIFICATIONS

• Excellent customer service skills.
• Excellent organizational skills and the ability to multi-task.
• Compassion for and ability to be sympathetic to owners and pet caretakers.
• Comfortable with basic computer skills.
• A compassion for animals and support for the Open Door philosophy.