Become a part of our caring community and help us put health first

Healthcare isn't just about health anymore. It's about caring for family, friends, finances, and personal life goals. It's about living life fully.

At Conviva, a wholly owned subsidiary of Humana, Inc., we want to help people everywhere, including our team members, lead their best lives.

We support our team members to be happier, healthier, and more productive in their professional and personal lives. We encourage our people to build relationships that inspire, support, and challenge them.

We promote lifelong well-being by giving our team members fresh perspective, new insights, and exciting opportunities to enhance their careers.

At Conviva, we're seeking innovative people who want to make positive changes in their lives, the lives of our patients, and the healthcare industry.

The Receptionist 1 receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers / visitors are attended to promptly, courteously, and accurately.

The Receptionist 1 performs basic administrative / clerical / operational / customer support / computational tasks. Typically works on routine and patterned assignments.

The Receptionist operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages.

Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.

Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and / or email address.

Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.

Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and / or within established policies / practices and guidelines with minimal opportunity for deviation.

Use your skills to make an impact

Required Qualifications

• Welcomes patients and visitors
• Assists patients, answering patients' questions
• Appointment scheduling
• Verification of insurances
• Collecting patient charges
• Excellent customer service and phone etiquette.
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• High School Diploma or GED
• Prior experience in a Medical Office Setting
• Prior experience working Front Desk at a Medical Office
• Experience with eClinicalWorks
• Bilingual English and Spanish preferred, but not required

Schedule : Monday Friday 8 : 00 AM to 5 : 00 PM

Being a part of the Conviva team gives you : We offer tangible and intangible benefits such as medical, dental and vision benefits, 401k, tuition reimbursement, vacation, paid holidays, work-life balance, growth, a positive and fun culture and much more.

Alert :

Conviva, a subsidiary of Humana, values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file.

When required, an email will be sent from Humana@myworkday.com with instructions to add the information into the application at Humana's secure website.

Interview Format : MODERN HIRE

As part of our hiring process, we will be using an exciting interviewing technology provided by Modern Hire, a third-party vendor.

This technology provides our team of recruiters and hiring managers an enhanced method for decision-making.

If you are selected to move forward from your application prescreen, you will receive correspondence inviting you to participate in a pre-recorded Voice Interview and / or an SMS Text Messaging interview.

If participating in a pre-recorded interview, you will respond to a set of interview questions via your phone. You should anticipate this interview to take approximately 10-15 minutes.

If participating in a SMS Text interview, you will be asked a series of questions to which you will be using your cell phone or computer to answer the questions provided.

Expect this type of interview to last anywhere from 5-10 minutes. Your recorded interview(s) via text and / or pre-recorded voice will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.

Scheduled Weekly Hours

About us

As part of Humana's Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva's innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost.

We go beyond physical health addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being.

About Humana : Humana Inc. (NYSE : HUM) is committed to putting health first for our teammates, our customers, and our company.

Through our Humana insurance services, and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health delivering the care and service they need, when they need it.

These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.

It is also the policy of Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.

This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Last updated : 2024-02-23