Band 2HSafety & Security Supervisor Primary Responsibilities: The Safety & Security Supervisor is responsible to train, direct and supervise Safety & Security Officers in providing security & emergency response services throughout the properties ensuring that their performance is within the guidelines of Prince Waikiki & Hawaii Prince Golf Course. Follow and enforce all safety & security guidelines and established Prince Waikiki & Hawaii Prince Golf Course policies & procedures to safeguard all guest & ambassadors. Conduct investigations and ensure that all incidents are accurately documented to ensure incidents of concern are resolved on a timely manner. All duties will be conducted through the spirit of Lokomaika’i. Essential Duties:Perform all duties of a Safety & Security Officer.Respond rapidly & efficiently to all crisis events that occur on property in a calm & efficient manner.Required to be available for all shifts for coverage as well as on call for all crisis/emergency situations as needed.Assist the Director of Loss Prevention & Property Operations Managers and over sees the day-to-day operations of the department.Schedule, train, supervise, direct and counsel employees under their direction.Ensure the safety and security of all guest & ambassadors, as well as to protect property by enforcing all security & safety guidelines.Initiate investigation, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with guests, visitors, and ambassadors, documenting all contacts.Follow up and approve all incident reports generated for that day by the end of the shift.Provide feedback to Ambassadors and Director of Loss Prevention on Safety & Security Officers’ performances.Create and maintain a culture of service excellence by consistently demonstrating effective behaviors.Maintain confidentiality with respect to guest and employee incidents. Other Duties:Train, supervise and monitor performance, encourage improvement and development on Safety & Security Officers for the efficient operation of Loss Prevention department.Perform other duties as assigned and requested or deemed necessary by management. Working Conditions:Air conditioned and non-air-conditioned work areas. Work areas included interior and exterior working conditions and confined spaces. Travel throughout the hotel. Work Hours:Must have flexible availability and be able to work varied shift/ day including holidays determined by the Director of Loss Prevention; Position shift covers 24 hours a day/ 7 days per week.Overtime work on business needs. Equipment Use:Ability to use two-way radio.Proficient in the use of a Windows based computer to include Microsoft Office.Ability to use various office equipment including but not limited to calculators, photocopiers, time clock and facsimile machines.Basic knowledge of CCTV. Mental and Physical Demands:Prioritize & organize workload to ensure deadlines are met.Manage stressful and challenging situations.Able to analyze emergency situations, remain clam & take control and lead other ambassadors.Ability to sit, walk, stand and bend continuously to perform essential functions for the full duration of the work shift. Sit at a desk to complete administrative duties.Ability to carry and lift to 50lbs.Ability to multi-task to ensure deadlines are met. Communication Demands:Ability to effectively communicate in the English language with internal and external guest and Ambassadors.Ability to communicate over the phone or radio.Interviewing skills; write accurate reports and documents investigations in a timely manner. Minimum Qualification Requirements:Any combination of education and experience equivalent to graduation from high school or any other combination of education, training, or experience of at least five years that provides the required knowledge skills and abilities necessary to perform the duties of the position.Guard license preferred (ACT 208 certified).Ability to multi-tasking is a must.2-Years related work experience.Must have a valid driver’s license.CPR/AED Certification preferred.