Band 1H Golf Security AmbassadorPrimary Responsibilities: to provide security & emergency response services throughout the properties ensuring that their performance is within the guidelines of Prince Waikiki & Hawaii Prince Golf Course. Follow and enforce all safety & security guidelines and established Prince Waikiki & Hawaii Prince GolfCourse policies & procedures to safeguard all guest & ambassadors. Conduct investigations and ensure that all incidents are accurately documented to ensure incidents of concern are resolved on a timely manner. All duties will be conducted through the spirit of Lokomaika’i. Essential Duties:- Always greet and welcome guests in a warm and friendly manner.- Respond rapidly & efficiently to all crisis events that occur on property in a calm & efficient manner.- Provide 1st aid and CPR/AED as needed.- Conduct foot patrols & patrols via golf cart of the properties and report all unusual circumstances, persons etc.- Ensure the safety and security of all guest & ambassadors, as well as to protect property by enforcing all security & safety guidelines.- Initiate investigation, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow up with guests, visitors, and ambassadors, documenting all contacts.- Enforce safety & security guidelines to safety the hotel & golf course & guest property.- Escort individuals off property.- Conduct locker and parcel search and other duties relating to security & safety as directed.- Create and maintain a culture of service excellence by consistently demonstrating effective behaviors.- Maintain confidentiality with respect to guest and employee incidents.- Perform other duties as assigned and requested or deemed necessary by management. Other Duties:- Train ambassadors in other departments on safety & security issues.- Clerical duties:o Answering phones & taking messages.o Issuing keys abiding by the companies key control policy.- Greeting contractors, visitors & ambassadors upon arrival to the property.- Signing in contractors & visitors as trained.- Operating a state-of-the-art fire system and activate emergency procedures. Working Conditions:- Air conditioned and non-air-conditioned work areas. Work areas included interior and exterior working conditions and confined spaces.- Travel throughout the property.- Outdoors in various weather conditions patrolling the property.- Traverse the property via utility and golf cart. Work Hours:- Must have flexible availability and be able to work varied shift/ day including holidays determined by the Director of Loss Prevention; Position shift covers 24 hours a day/ 7 days per week.- Overtime work on business needs. Equipment Use:- Ability to use two-way radios.- Ability to use Windows based computer to include Microsoft Office.- Ability to use various office equipment including but not limited to calculators, photocopiers, time clock and facsimile machines.- Ability to operate a utility and golf carts.- Ability to monitor, review and use closed circuit televisions (CCTV). Mental and Physical Demands:- Able to analyze emergency situations, remain calm & take control and lead other ambassadors.- Ability to manage stressful and challenging situations.- Ability to prioritize and organize workload to ensure deadlines are met.- Ability to sit, walk, stand and bend continuously to perform essential functions for the full duration of the work shift. Sit at a desk to complete administrative duties.- Ability to grasp, lift and carry objects up to 50lbs.- Ability to multi-task to ensure deadlines are met. Communication Demands:- Ability to effectively communicate in the English language with internal and external guest and Ambassadors.- Ability to communicate over the phone or radio.- Interviewing skills; write accurate reports and documents investigations in a timely manner. Minimum Qualification Requirements:- High school diploma or equivalent required.- Must have a valid driver’s license.- Guard license preferred (ACT 208 certified).- 2-Years related work experience preferred.- CPR/AED Certification preferred.