Band 1HPW Front Services Ambassador Primary Responsibilities:As an integral part of a team, Front Service Ambassador is responsible for continuously looking for ways to improve each guest’s experience from providing exceptional guest service to transporting guest luggage to/from guest rooms, escorting guests to rooms, and informing guests of all hotel services and features. Responsible for attending to immediate needs of each guest upon arrival and follow through attention throughout stay. Assist Guest and Patrons with vehicle assistance; valet services and responsible to keep the Porte Cochere area clean, safe and traffic flow. Thorough knowledge of all hotel services and amenities.Essential Duties:Greet and acknowledge all arriving/departing guestsMonitor and Maintain cleanliness, sanitation, and organization of work areasAnticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time dayMaintain positive guest relations and offer services at all timesBe familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.Resolve guest complaints, ensuring guest satisfaction.Escort guest from the Porte Cochere to the Front Desk or Lobby GreeterTransport guest luggage from the point of arrival to assigned room or where services neededAssist in locating guest's lost luggage and correctly tag and store guest luggageValet Services: 1. Inspect vehicles for damages; inform guest and mark valet tag accordingly 2. Load/unload guests’ personal belongings3. Park vehicle in designated area or valet stalls and secure keys4. Obey all traffic and driving regulations. In Room Service: 1. Identify fire exit closest to guest's room and explain safety features of assigned room.2. Identify and explain guest room features to include use of:a. air conditioning controlsb. roller shade and blind, bathroom amenities c. telephone, television, clock radiod. guest services directory, refrigerator, in room safee. valet/laundry services, door lock, ice 3. Deliver items to guest rooms or appropriate dept. promptly to include:4. Messages, mail, faxes, packages, flowers and Sundry items5. Monitor and maintain appearance of Porte Cochere, lobby area and luggage holding room.6. Maintain cleanliness of carts.Other Duties: 1. Follow all company policies and procedures2. Assist during the overnight shift Room Service Orders 3. Must be highly organized, detail-oriented4. Assist in emergency situations with maturity and professionalism5. Perform all other duties as may be required or assigned Working Conditions:1. Exposure to variable noise levels and weather conditions2. Exposure to variable temperatures, weather conditions and variable noise levels3. Ability to stand/walk/run for at least 8 hours throughout work shiftWork Hours:1. Schedule will be based on operational needs2. 24 hour hotel business3. Flexible availability Equipment Use: 1. Ability to utilize the following systems: Opera Microsoft Office and systems utilized in Front Office areaMental and Physical Demands:1. Must be able to endure various physical movements throughout the work areas.2. Ability to lift items up to _50__ lbs. Minimum Qualification Requirements:Must be proficient in English (oral and written) to effectively perform job functionsAbstract (2 years no moving violation), Minimum __1___ year experience driving vehiclesDrive all types of vehicles including standardPrefer 1 year customer service experienceEducation:High school graduate or equivalent. Must speak, read, write, and understand the primary language (English) used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.