Member Contact Specialist

Job Summary:

To function as team member to assist members, staff, and third parties with general aspects of member service for incoming telephone communications to the credit union. Timely, accurate, and professional assistance to incoming callers. Perform required identification process utilizing available tools and methods. Answering questions and/or directing callers to appropriate departments for prompt assistance. Perform account transfers, member address and contact information updates, account file maintenance as requested. Identify cross sell opportunities for products and services that may be beneficial to members. Assist in processing incoming mail that is delivered to the central post office box address.

Salary: $19.50/Hour 

Location: 3301 E. Global Loop Road

About Us:

Hughes Federal Credit Union is dedicated to providing a positive difference in our members’ financial lives. Our commitment to the Tucson community extends beyond our members as we sponsor and support local charities and organizations that promote the financial literacy of future generations. Join our team and see why we have been named a “Best-In-State” credit union, four years in a row!

Daily Responsibilities:

• Prompt and effective assistance to members calling into the credit union.

• Meet established call volume goals.

• Perform required identification verification for existing members.

• Identify appropriate problem/question resolutions.

• Effective referral of callers to appropriate departments for additional assistance as needed.

• Perform accurate updates to member address and contact information as directed.

• Perform accurate transactions and file maintenance on member loans and accounts as needed.

• Identify cross sell opportunities for credit union products and services that may benefit members.

• Prompt and effective review and resolution of 24/7 after hours escalation calls and messages.

• Assist in picking up daily mail/correspondence and distribution for the credit union.

Preferred Skills:

• Six months or more of similar or related experience.
• Equivalent to a high school education.

Benefits for Full Time Employees:

• Paid Time Off
• Health/Dental/Vision/Life/Disability Insurance
• 401(k) with employer match
• Health Savings Account with employer contribution.

Hughes Federal Credit Union is a background screening, credit check and E-Verify workplace.

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