Job Title: Service Technician

Work Location: United-Hughes, Levittown, PA

Job Summary

The main objective of the Onsite Service Technician is to proactively maintain equipment, perform repairs, onsite installation and test tasks while also representing the company in a professional and safe manner.

Essential Duties

The duties and responsibilities described are subject to change and may not contain all the tasks required to do the job. Additional duties or tasks may be assigned from time to time; or the general scope of the job may change at will.

Responsibilities for this position include but are not limited to:

• Tie workflow to schedule
• Manage all onsite installation, repair, maintenance and test tasks
• Diagnose errors or technical problems and determine proper solutions
• Product timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company procedures and protocols
• Comprehend customer requirements and make appropriate recommendations and briefings
• Interact with customers in a professional manner
• Work safely and follow appropriate policies, and government mandated guidelines for safe handling and work processes
• Wear appropriate and approved clothing and safety equipment
• Coordinate, and prioritize needs and tasks as they change
• Meet industry performance and quality standards
• Cross departmental engagement with internal support teams to promote customer service, good teamwork and help meet company goals
• Performs other duties as assigned.

Qualifications

• Experience: Packaging Machinery Preferred
• Education: Minimum high school diploma
• Licenses: driver's license in good standing
• Specific skills:
  • Mechanical ability
  • Ability to read instructions and diagrams
  • Familiarity with RSLogix a benefit.
• Personal Characteristics:
  • Client focused
  • Positive, energetic and motivated
  • Ability to foster and maintain professional relationships
  • Able to manage high stress or busy periods while remaining focused, positive and united.
  • Adept at managing multiple priorities efficiently and effectively
  • Complex problem solving from a technical mechanical perspective

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is may be required to, stand, sit; talk, hear, and use hands and fingers to operate machinery, stoop, bend or kneel
• Specific vision abilities required by this job include close vision requirements due to reading of related work documents, such as bills of lading, orders, documents, etc.
• Moderate to heavy lifting up to 50lbs may be required (some industrial machine assistance available)