Job Overview

To act as a liaison between the agent / customer and factory. Responsible for incoming orders. Answer inquiries from our sales agencies and customers.

Work on special projects that are delegated by management.

A Day In The Life

• Maintain satisfactory customer / agent relations
• Enter purchase orders into SAP system
• Maintain status of purchase orders
• Respond to customer / agent inquiries
• Expedite orders
• Work with shipping facilities to insure expedient service
• Process customer / agent complaints and take corrective action
• All sales support activities
• Work with production to satisfy customer needs
• Review consigned stock replenishment reports and release consigned agent truckloads
• Monitor and reduce backorders
• Resolve open freight issues
• Process returns for credit
• Issue credit and debit memos
• Assist in duties of other correspondents in their absence
• Answer telephone calls

What will help you thrive in this role?

• Must possess strong communication skills
• Must be responsible, responsive, thorough and organized with an eye for detail
• Must understand the importance of interaction between departments within the company
• Must be customer driven
• Must possess and apply a broad knowledge of principles, practices, and procedures of customer service to the completion of difficult assignments.
• Must work well independently and with a team
• Bachelor’s degree preferred
• 2-5 years of customer service experience preferred.
• Proficient in use of Microsoft 365 including Outlook, Teams, Excel

Competencies

Building Relationships and NetworksCoaching and Developing OthersCommunicating and InfluencingContinuous ImprovementCustomer FocusInitiative and DriveInnovation and ChangePlanning, Organizing, and Decision MakingPositive Approach and Stress Tolerance

Last updated : 2024-04-27