14 Customer Service Rep III Jobs in Reading, PA
Hubbell, Inc. is Hiring a Customer Service Rep III Near Reading, PA
A Day In The Life
- Manage customer inquiries via phone, email and Salesforce.com.
- Review customer purchase orders for accuracy and requesting revisions, as necessary.
- Order assignment or processing and review.
- Creating, changing, and extending customer accounts.
- Documenting Salesforce.com and SAP as needed.
- Notifying customers when there are issues or changes with their orders and working to resolve them in a timely manner.
- Creating order workflows for pricing approvals.
- Placing orders on hold and assigning reason codes.
- Process and monitor PIA orders, including requesting proforma invoices and sending reminders to accounts where payments are delinquent.
- Working with collections to resolve accounts with past due invoices to minimize new order delays.
- Expediting orders for better ship dates as needed.
- Building and maintaining customer relationships, de-escalating customer issues, and escalating to the proper person/department as needed.
- Keeping clear up to date records and documentation.
- Creating quotations.
- Working with outside/inside sales team, and other departments within GAI-Tronics and other Hubbell brands.
- Assisting customers with basic technical questions.
- Running daily backlog reports and updating customers of delayed orders.
- Process customer returns and credit requests.
- Complete export documentation for export orders.
- Attend meetings and training sessions as requested.
- Other duties as assigned.
Education & Experience
- High school diploma or GED required / college degree preferred.
- Minimum 3-5 years previous customer service experience.
- Experience in a manufacturing or made to order business environment preferred.
- International account/export compliance knowledge a plus.
- Strong verbal and written communication skills necessary.
- Strong Microsoft Office Skills, SAP, Salesforce experience a plus.
- Problem Solving and Prioritization.
- Account/Project management.
- Multi-Tasking.
Hubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical SolutionsHubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.
Job Summary
Full Time
Durable Manufacturing
$43k-54k (estimate)
02/15/2023
06/23/2024
hubbell.com
SHELTON, CT
15,000 - 50,000
1888
Public
GERBEN W BAKKER
$3B - $5B
Durable Manufacturing
Related Companies
About Hubbell, Inc.
Hubbell is a Connecticut-based manufacturer and supplier of ADSS hardware, anchoring, AV, cable, connectors and related products to industries such as utility and power.
The job skills required for Customer Service Rep III include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep III. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep III. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Rep III positions, which can be used as a reference in future career path planning. As a Customer Service Rep III, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep III. You can explore the career advancement for a Customer Service Rep III below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
