ABOUT THE JOB The Senior Personal Banker will be responsible for assisting customers in a dual role function. The role is responsible for providing an exceptional in-branch customer experience by handling every customer need including sales and service, consumer loan origination, and teller transactions as needed. Utilizing a needs-based selling approach, the Senior Personal Banker will provide solutions based on customer needs and how they like to conduct their banking. In addition, this position will be responsible for referrals to the other lines of business to meet the customer’s financial needs. The Senior Personal Banker will work with the banking team in attaining banking center goals and constantly striving to improve the profitability of the banking center. WHAT DO YOU LIKE? A Senior Personal Banker: Provides exceptional customer service while listening for sales opportunities, explaining, and promoting bank products or services to customers and actively participates in the referral process. Enjoys building relationships through actively monitoring the status of key customer relationships to promote business growth and service quality. Effectively listens to customers, identifies needs, expands & deepens customer relationships. Is good at adapting to differences in customers and responding to verbal & non-verbal clues. Presents solutions through product benefits, establishes a clear difference, overcomes resistance, asks for the business, completes the sale, nurtures relationships, and establishes methods for follow-up. Works collaboratively with the banking team to achieve customer service and sales objectives. WHAT WILL MAKE YOU SUCCESSFUL? A successful Senior Personal Banker typically has: High School Diploma or equivalent, associate or bachelor’s Degree. 3-5 years of experience in sales & customer service. Previous teller or cash handling and consumer loan experience preferred. BENEFITS INCLUDE: Full insurance benefits, including health, dental, vision, short-term & long-term disability. 20 days of paid time off plus 11 paid holidays. 401(k) retirement savings plan with HTLF matching up to the first 5% of your contribution. Tuition reimbursement and student debt assistance. Employee Assistance Program, Perkspot employee discount program and much more! The targeted salary range for this role is: $21.58 - $28.05 At FirstBank & Trust, a division of HTLF Bank, we look for those who have a strong work ethic, are active learners, creative thinkers and seek joy in their work life. We look to employ those who thrive on challenges and look forward to every new opportunity to build positive relationships and provide exceptional results. Our commitment is to empower talented professionals who aim to be a part of our thriving team and cultivate our diverse workforce. We genuinely understand the value and importance of providing a safe, positive and professional work environment. Together, with our employees, we are committed to serving our local communities. As a part of that commitment, each employee is provided company paid volunteer hours to allow greater volunteer opportunities in the community. Our team members have volunteered hundreds of hours to dozens of local organizations. The communities in which we serve are supported through various sponsorships and donations, notably, over $27,500 to the Lubbock chapter of the American Diabetes Association in 2020. Our Leaders are actively engaged with their employees and dedicated to helping them grow and develop their career. We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities. We grow, when you grow. At FirstBank & Trust, a division of HTLF Bank, we strive to recruit and retain the best teams possible and to live our mission of enriching lives one customer, employee, and community at a time. EOE/AA Employer ∙ M/F/Disabled/Vet Member FDIC ∙ Equal Housing Lender Employment at Heartland Financial USA, Inc. is employment at will