At HTC Global Services our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.

Do you have a passion for computers, technology and love helping people and want to grow your career in the IT space? This is the ideal position for someone who has started their career or education in the technology space but is looking for a team and an employer to invest in them to help provide a career they can grow in for years to come.

Job Description:

Essential skills include being proactive and possessing strong communication and people skills. You will spend the majority of your day handling help desk calls which requires troubleshooting hardware and software problems in addition to testing and deploying new applications and hardware in a team environment; deploying and redeploying workstations; and conducting training for users on the use of software and computer systems.

Supporting aprox 500 end users to resolve computer and network related issues. Most issues are resolved via phone and messaging tools however on occasion as needed we need to go desk-side to help with the actual equipment.

Skills:

• Friendly and positive attitude while resolving issues with customers.
• Ability to work with users with a broad skill level range basic users to power users.
• Good people skills are critical to the success of this position.
• Good organizations skills with ability to multi-task.

Software & Hardware

• Have a good working knowledge of PC-based hardware and software in order to repair and maintain computers.
• Experience supporting or strong knowledge of Microsoft operating systems (Win10)
• Experience supporting or good knowledge of network protocols (TCP/IP, LAN, and WAN).
• Experience supporting or strong knowledge of Microsoft O365 (Word, Excel, and PowerPoint).
• Strong troubleshooting skills and adaptable learning skills relating to software and/or hardware issues (hard drives, power supplies, cables, switches, and connectivity issues).
• Experience working with IOS devices (iPhones and iPads).
• Adaptable learning and implementation of office applications and hardware in a solo or team environment.
• A fundamental knowledge of Novell eDirectory, MS Active Directory, SCCM, and/or Adobe products is a plus.

Qualification:

• Bachelor's degree in relevant field desired but not mandatory.