Human Resources Specialist

Boston, MA (Hybrid)

Summary:

The Human Resources Specialist provides high-volume HR customer service support to our workforce and HRBPs on a variety of employee lifecycle touchpoints such as onboarding, offboarding, leave administration, relocation, etc.

Essential Duties and Responsibilities:

• Facilitate and act as process owner for a variety of HR programs as leave of absence management, immigration facilitation, unemployment claim management, equity processing and relocation with support from third party administrator relationships.
• Participate in vendor performance reviews and establishment of service level agreements and success metrics.
• Develop and maintain process documentation, knowledgebase articles, and FAQs for all areas of accountability. Leverage these items daily to provide consistent administration of processes and responses to our customers.
• Participate in projects designed to scale for growth such as new vendor partner selection and onboarding, process improvements and the creation of internal communications and education materials to support a rapidly growing workforce.
• Respond to questions on the programs and policies that touch the workforce across their full employment lifecycle via multiple channels (e.g. e-mail, phone, slack, and case management system).
• Educate employees on services available to them and encourage self-service tools within Oracle and other systems.
• Utilize Oracle and other tools to process specific team member-related transactions from onboarding to onboarding, in addition to auditing work performed by other members of the team or via self-service.
• Provide backup for payroll, benefits and compensation administration as needed.

Job Qualifications:

• Bachelor’s Degree and at least 3 years of progressive experience within a HR Shared Services or generalist capacity.
• Experience administering HR programs such as leave of absence, relocation, or other employment lifecycle touchpoints.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Ability to hold self and others accountable to meet commitments, consistently delivering results within required timelines and expectations.
• Strong organizational skills, with the ability to handle numerous projects simultaneously, while maintaining high accuracy and attention to detail.
• Proven experience handling highly confidential information with the utmost integrity.
• Intermediate level skill in Microsoft Excel and other Office tools.
• Previous Oracle and/or ADP experience preferred.

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Job Type: Full-time

Pay: $75,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person