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Welcome to the Hilton DoubleTree Suites in the beautiful Dana Point! As a team member of our hotel, you'll have the opportunity to work in a luxurious and tranquil environment, surrounded by stunning ocean views and top-notch amenities.
We take pride in providing exceptional service to our guests, and we're committed to fostering a positive and supportive workplace culture for our employees.
Join us and become part of a team that strives to create unforgettable experiences for our guests every day. Come experience the beauty of working at theDoubleTree Suites by Hilton!
This role will assist with finance as well. Ideal for people who may want to learn about both front office and finance in the hospitality field.
Shifts will be predominantly in the AM.
JOB DESCRIPTION
Job Title : Guest Service Agent
Division : Front Office
Supervision Exercised : None
Supervision Received : Front Office Supervisor and Front Office Manager
JOB SUMMARY
Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
Provide information to any guest or visitor inquiry.
JOB DUTIES
collect cash when designated
Follow established procedures for "walking" guests.
Follow up within 20 minutes to ensure completion and guest satisfaction.
MINIMUM REQUIREMENTS
Benefits include Health Insurance, Dental Insurance, Vision Insurance, Short-Term and Long-Term Disability Insurance, Life Insurance, 401(k) Plan, Direct Deposit and the Section 125 Plan (Flexible Spending Account).
We also offer an Employee Assistance Program, and the ability to include other options in your benefits package, including hospital indemnity plans, accident insurance, legal aid, etc.
You will also be eligible to participate in our Hilton Go program for Team Members, which is a special discounted rate for you and your friends and family when vacationing at Hilton properties around the world.
HRI Lodging is an EOE M / F / DV
Not offering relocation at this time.
Last updated : 2024-05-11
Full Time
Commercial Real Estate Brokerage & Management
$31k-41k (estimate)
05/13/2024
05/24/2024
hriproperties.com
NEW ORLEANS, LA
500 - 1,000
1982
Private
FELECIA CRIER
$50M - $200M
Commercial Real Estate Brokerage & Management
HRI Properties offers rental, property development and hotel management services.
The job skills required for Guest service agent include Guest Service, Front Office, Accounting, Confidentiality, Payment Method, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service agent positions, which can be used as a reference in future career path planning. As a Guest service agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service agent. You can explore the career advancement for a Guest service agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Agent job description and responsibilities
Reservations at restaurants or entertainment venues may be made the guest service agent.
03/06/2022: Colorado Springs, CO
When customers check out, part of a service agent’s job entails totaling their bills.
12/21/2021: Gainesville, FL
Calls from hotel rooms that come through the switchboard are usually handled by guest service agents.
03/08/2022: Lompoc, CA
When a problem with cleanliness arises, the agent dispatches housekeeping personnel to the room.
03/03/2022: Flagstaff, AZ
The agent tabulates the room rate and any telephone or room service charges added during the stay.
02/11/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Agent jobs
Being organized and detail oriented will be beneficial to maintaining records and sorting guest requests.
01/26/2022: Sarasota, FL
The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise.
02/03/2022: Sioux Falls, SD
Hotel guest agents spend much of their time arranging for services hotel quests request or need.
02/14/2022: Des Moines, IA
Even minor tasks, such as taking messages for guests and receiving or sending faxes may make a guest's stay more satisfactory and fall under a hotel guest agent's job description.
01/16/2022: Concord, NH
Concierge create memorable guest experiences that achieve guest loyalty and support overall service experience.
01/12/2022: Abilene, TX
Step 3: View the best colleges and universities for Guest Service Agent.