Job Description:\n\nSalary: $22.00-$25.00/hour, DOE If you are viewing this job listing from a job posting board (indeed, LinkedIn, etc.) and wish to apply for this position you MUST do so directly through our website (http://hrdc.bamboohr.com/jobs/). If you apply through Indeed or LinkedIn, your application WILL NOT be complete and you will therefore not be considered for the position. HRDC does not discriminate against any person including customers, employees, and applicants for employment on the basis of race, religion, national origin, sex, age, physical or mental disability, gender identity, reprisal, and where applicable, marital status, familial or parental status, sexual orientation, political ideas and beliefs, level of English skills, if all or part of an individual’s income is derived from any public assistance program, or protected genetic information in employment or in any program or activity conducted or funded by HRDC, in the performance of contracts and the delivery of services or funding. Not all prohibited bases will apply to all programs and/or employment activities. Job Opening Date: April 2, 2024 Job Closing Date: Open until filled Anticipated Start: May 6, 2024 Job Status: This is a regular status, full time position (36 hours/week 4 hours paid non-worked time, in alignment with HRDC's Reduced Workweek Policy) Wage: $22.00-$25.00/hour, DOE General Summary of Purpose of this Position: Represents Resource Property Management (RPM) at an assigned rental (apartment) complex. Assists with leasing procedures, conducts periodic inspections, works in conjunction with maintenance personnel to coordinate maintenance and residents’ repair requests and coordinate service contractors. Assists with residents’ move-in/move-out, performs minor cleaning, coordinates apartment reconditioning between residents, and generally assists the residents with their rental needs. Specific Duties and Responsibilities: This position has the following duties and responsibilities. They are listed starting with the most important. This listing does not include minor duties which constitute less than 5% of the position’s time, unless such duties are significantly important or critical to the success of the position. Each of the duties listed below is considered an essential function of this job. (Essential functions are those functions that the employee must be able to perform unaided or with the assistance of a reasonable accommodation. Regular and predictable work schedule and attendance are considered essential functions). This position will attend appropriate meetings, workshops, and conferences as required by the RPM program manager. This position requires all training certifications required for the position to be completed within one year. Primary Job Duties and Responsibilities: Provides on-site support for leasing of apartments: Responsible for showing available rental units and answering general questions. Processes applications including obtaining 3rd-party verification of information, maintains waiting list according to established procedures. Assists in resident move-in/move-out inspections/coordinating with maintenance to minimize number of visits to the unit. Assists in enforcing lease agreements and Residents Handbook terms and conditions. Responsible for assisting with rent and late fees collection actions. Collects rents and other monies due the property(s) and makes deposits following established fiscal procedures.Submit weekly property reports by 10:00 A.M. Mondays. Provides Resident Assistance: Handles requests for repairs and maintenance, completing Maintenance Request Forms as needed. Maintains a detailed record book listing all queries, assistance calls or requests, resident interaction difficulties, and any police visits, keeping RPM manager advised. Assists residents with routine problems per the Residents Handbook. Assists in Re-certification process. Receives calls and responds to lock outs, accidents/emergencies per established procedures.Is aware of and provides referral information for various community services/activities. Coordinates services necessary to the maintenance of the rental complex: Notifies Maintenance Coordinator of repairs needed and obtains authorization for repairs that exceed budgetary authority. Participates in coordination and scheduling of repair and maintenance needed by licensed trades. Responsible for assisting RPM with required cleaning/reconditioning of vacated units.Performs basic maintenance (not otherwise assigned) such as lawn care, snow removal, painting etc. Interacts and communicates with people representing a wide variety of professions and businesses: Communicates both personally and impersonally through oral and written directives and memoranda. Maintains spirit of cooperation and understanding among residents.Able to represent R.P.M. in actions necessary to resolve disputes. Ensures the property physical condition is maintained in a clean and safe manner: Responsible for daily inspections of all assigned buildings’ interiors (common areas) and the exterior grounds. This includes, but is not limited to: hallways, store rooms, porch/deck areas, stairways, sidewalks, parking lots, mechanical equipment, play areas, trash containers, and landscaping. Performs pickup of loose trash and debris in the buildings and on the grounds. Replaces light bulbs in security light fixtures, as needed.Checks heating systems, as applicable. Knowledge Skills and Abilities: Language Skills:Read, write and speak basic English sentences. Mathematical/ Money Handling Skills: Basic counting skills.Add, subtract, multiply, and divide simple numbers. Reasoning Ability:Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.Ability to define problems, collect data, establish facts, and draw valid conclusions. Computer Skills:Words per Minute Computer Keyboard Required: basic keyboarding skills10-Key Strokes per Minute Data Entry Required: basic entry level skills Specialized Office Equipment:Operate Fax Machine to send or receive documents.Operate Multi-line Phone to place, receive or transfer calls or to retrieve voice mail messages.Other (Specify): Cell phone, pager, copier Computer Software and Operating SystemsUtilize computer spreadsheet (Excel) to input, format, and edit data and save, print, or transmit data.Utilize computer word processing (Word) to input, format, and edit documents and save, print, or transmit documents.Utilize internet/ e-mail to access, compose, send, retrieve, save, print, or transmit documents, or data files or electronic communication.Operate personal computer with Windows operating system to start programs, input, format, and edit data files and print or transmit data.Utilizes proprietary, custom or online programs or data bases to input, format and edit data and save, print or transmit data. Specify Software: YARDI Property Management Software, Certs On-line (COL). Specialized Tools (Non-Computer):None HRDC, professional or Governmental Policies and Regulations:State or Federal Regulations or Laws (List by Name): Montana Landlord and Resident ActAgency Policies or Procedures (List by Name): HRDC policies and procedures, knowledge of property management objectives, policies, and proceduresSpecialized Professional or Industry Guidelines/Standards: Fair Housing Regulations Drivers Licenses Required for Performing this Position: Montana Class D Driver License and appropriate insurance Professional Licenses or Certifications Required by Law, Rule or Regulation for Performing this Position: Ability to pass the Low Income Housing Tax Credit Course within one year of employment Licenses or Certifications That Would Be Useful but Are Not Required:None Other Required Knowledge, Skills or Abilities:Ability to effectively work and communicate with a wide range of individuals from all socio-economic groups.Ability to read, interpret and implement documents such as governmental regulations, rules, and procedure manuals. Ability work with minimal supervision and effectively manage work flow.Ability to respond effectively to the most sensitive inquiries or complaints from customers or claimants.Demonstrates ability to work well with service agencies and residents.Shows initiative in keeping the assigned rental complex in good, clean appearance, in collecting all rents due the property and in actions to maintain the property at 100% occupancy.Ability to prepare and present clear and accurate records and reports in a timely manner.Ability to handle difficult situations in a calm and professional manner. Essential Physical, Mental and Emotional Requirements of this position The following physical, mental and emotional abilities are considered essential to perform the duties listed above:While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk and hear. The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.The incumbent must be able to perform multiple tasks simultaneously, must be able to work under time and/or deadline pressures. Education and Experience Education: The following course(s) of study or class work usually provides the required knowledge skills and abilities to perform the duties of this position: Graduation from high school or GED required. Experience: The following kinds of experience usually provide the required knowledge skills and abilities to perform the duties of this position:At least one year of experience in property maintenance or related field preferred but not necessary. Will train for the specifics of the role.Two years of experience in this field preferred.Experience in maintaining records and reports required. Supervision Supervision Received:Works under direct supervision of the Director of Assets and Property that assigns and checks work and sets the timing and the sequence of work. This position supervises the following position(s):None This position has the following supervisory responsibilities: None Decisions Impact of Decisions and Errors Made by Position:Decisions, final recommendations and/or errors primarily affect only this position but may directly affect the provision of timely, accurate and/or acceptable services to clients. Judgment Required to make decisions:Requires judgment to solve day-to-day problems, but usually within established procedures, guidelines, and precedents. Exception Authority: Financial ResponsibilityThis position is accountable for the following company money, funds, and budgets: rent, laundry collection, and property operating expense budgets.This position is authorized to sign the following documents and forms: Purchase orders up to $50. Personal Contacts The incumbent is responsible for the following personal contacts (either in oral or written form) when performing the Duties and Responsibilities of the Position:Daily Contact and Interaction with residents Weekly contact and interaction with supervisor. Confidentiality:The incumbent works with confidential data. Effect of disclosure confined to one program. Working Conditions The incumbent is exposed to the following unusual, potentially hazardous or unpleasant working conditions:Works in temperature controlled office environment.Weekly or more frequent operation of a motor vehicle under all weather conditionsWeekly or more frequent exposure to angry clients.Weekly or more frequent exposure to risk of cuts, burns, shock or other minor injuries (not requiring hospitalization).Weekly or more frequent exposure to animal bites or injuries caused by animals.Weekly or more frequent exposure to unpleasant substances, odors or noises.Weekly or more frequent requirement to work above ground level on ladder or scaffold.