Salary : $33,280.00 - $37,440.00 Annually
Location : Ellicott City, MD
Job Type: Contingent
Job Number: 23-00165
Department: Community Resources and Services
Division: Citizen Services - Center
Opening Date: 10/07/2022
Closing Date: Continuous
POSITION SUMMARY/CLASS DESCRIPTION
This position performs technical level human services work ensuring the safe and efficient operation of the 50 Centers and may be requested to provide support to the Loan Closet, Multi-Service Center, the Department of Community Resources and Services and its other Offices. This position provides key support and customer service for evening and/or weekend hours including the opening and closing of the center, processing registrations, program set ups, and customer service duties when full-time staff may not be present.
Basic computer and customer service skills are required.
STARTING SALARY HIRING RANGE: $16.00 - $18.00 per hour
ESSENTIAL DUTIES AND RESPONSIBILITIES
Duties include but are not limited to the following:

• Proficiency with ActiveNet membership and program registration to include running detailed reports and troubleshooting.
• Provides administrative support including data processing, filing, completing facility forms, making phone calls as directed, and daily cash drops.
• Responsibility of keys and alarm codes and opening and closing of the center.
• Availability and flexibility to cover a variety of shift times as needed.
• Performs center safety and maintenance checks.
• Assists customers with online program registration.
• Coordinates set up and take down of equipment and monitors the proper use of the equipment.
• Answers a multi-line phone and directs calls to the appropriate coordinator; monitors an assigned email account.
• Provides marketing and program promotion to all customers.
• Assists in planning and directing the daily operation of the center.
• Maintains cleanliness of interior and exterior appearance of the center.
• Communicates clearly and courteously with internal and external customers.
• Reports accidents, injuries, incidences and property loss/damage.
• Maintains control of center patrons and enforces center rules.
• Wears the provided employee badge.
• Provides marketing, phone assistance and customer support for Center Operations.
• Provides support as needed to full time facility staff.
• Maintains traffic flow within the facility including exit monitoring and member access.
• May be involved in handling emergency situations (i.e. protest, staff/contractor no shows, customer accident/incident, inclement weather).
• Provide facility tours.
• Provide set up for rentals and community events.
• Performs other duties as needed to ensure the smooth operations of the center.

MINIMUM REQUIRED EDUCATION/EXPERIENCE
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
PREFERRED EDUCATION, KNOWLEDGE, SKILLS AND ABILITIES:
Ability to work well with a diverse senior population and good interpersonal skills.
This position would be knowledgeable of assistive technology including durable medical equipment. Serves the general public and provides consumers and caregivers with information to assist them in making informed choices about services needed.
Is flexible, reliable, and responsible.
Read and follow written and oral directions.
Possesses good communication and organizational skills.
Able to work independently and under pressure.
Enjoys working and able to maintain effective relationships with the public.
Able to communicate clearly and effectively to manage crowds.
Ability to communicate with public safety officials in emergency and non-emergency situations, communicate with park officials, complete detailed reports, ability to manage numerous activities within a facility.
Demonstrates awareness of safety and maintenance.
Knows Microsoft Office Suite.
Exemplifies the mission, vision, and core values of the Office on Aging and Independence.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to toxic or caustic chemicals and outside weather conditions. The noise level in the work environment is usually moderate. There is the usual noise associated with a large senior center and many activities throughout the day.
LANGUAGE SKILLS, MATHEMATICAL SKILLS AND REASONING ABILITY:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

ADDITIONAL INFORMATION
TO APPLY: You must complete an employment application online to be considered for this recruitment. Resumes cannot be substituted for completion of the job application work history. No paper applications will be accepted.
Selected candidates may be subject to drug screening, background screening, and reference checks.
At time of application, please submit a copy of any college degree, coursework, licenses, or certifications that you have referenced on your application. Applicants who have education obtained outside of the U.S. may need to provide proof of the equivalent U.S. education as determined by a foreign credential evaluation service, such as the National Association of Credential Evaluation Services (http://www.naces.org) or World Education Services: International Credential Evaluation (https://www.wes.org/).
Howard County Government is not sponsoring employees in application of the H-1B Visa or providing an extension of an existing H-1B Visa. All applicants must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.
Howard County is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The County prohibits discrimination on the basis race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression or any other characteristic protected by federal, state or local laws. Applicants requiring accommodations during the hiring process should contact the Office of Human Resources directly at Requests for accommodations should not be attached to the application.
Employees in this category may not be eligible for all County benefits.
01

Your application, which includes any associated supplemental questions, must be complete at the time of submission and must clearly articulate the required work experience relevant to the position for which you are applying. The submitted electronic document must outline accurate dates to include (month and year) in association with each work history entry. Vague descriptions of experience will not be considered. Please include all pertinent experience in your application to include, full or part time, volunteer, military, acting capacity, or any other such work history that is applicable to the position for which you wish to be considered. Descriptions of duties that state "see resume" will negatively impact your candidacy as resumes cannot be substituted in lieu of a completed application. Applicants will not be contacted for clarification or additional information.

• I have read and understand the language outlined above.

02

Are you willing to accept a salary offer within the salary hiring range of $16.00 - $18.00 per hour?

• Yes, I am willing to accept the starting salary hiring range.
• No, I am not willing to accept the starting salary hiring range.

03

Do you possess a High School Diploma or General Education Degree (GED) or one to three months related experience and/or training or an equivalent combination of education and experience?

• Yes
• No

04

If you possess one to three months of related experience and/or training, please explain where you acquired this experience/training include your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.
05

If you possess customer service and public contact experience, please explain where you acquired this experience include your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.
06

Do you have customer service and public contact experience?

• Yes
• No

07

Please detail your experience using a multi-line phone directing calls to the appropriate staff members in the space provided below include your employer, position title, dates of employment, and position responsibilities. Be advised that "See Resume" is not an adequate response.
08

Which of the following best describes your level of proficiency with ActiveNet?

• Beginner
• Intermediate
• Advanced
• None

09

Which of the following best describes your level of proficiency with Microsoft Office?

• Beginner
• Intermediate
• Advanced
• None

10

I understand I am responsible for maintaining the accuracy of my contact information, including my street address, my e-mail address, and my contact telephone numbers. My failure to maintain accurate contact information may result in my not receiving information regarding this job announcement and/or may result in my not being further considered for this employment opportunity. To update this information visit www.governmentjobs.com, click on the "career seekers" link, and follow the prompts.

• I have read and understand the language outlined above.

11

I certify that the information submitted in this application is true and correct to the best of my knowledge. I understand that providing false, erroneous, and/or misleading information may result in elimination from the hiring process and termination of employment if hired.

• I have read and understand the language outlined above.

Required Question