POSITION SUMMARY:

This role ensures office visits and physical/occupational therapy appointments are scheduled and attended. Confirms physicians have all paperwork and insurance instructions and/or medical forms necessary to assist the patient in getting a Hoveround. Reviews medical forms indicating medical necessity for Durable Medical Equipment and makes necessary follow up calls to physicians’ offices for appropriate documentation and completion of patient script.

ESSENTIAL FUNCTIONS:

• Contacts patient with a future office visit and/or missed office or PT/OT office visit to explain the process and necessary information required by patient’s insurance company to obtain a Hoveround.
• Contacts physicians’ office to verify patient information and follow up on required paperwork according to Medicare guidelines.
• Faxes and/or mails insurance forms necessary for physician to complete based on patient’s Insurance.
• Follows up according to established procedures to confirm receipt of package and/or faxes and develops relationship with physicians’ staff for return of requested forms.
• Analyzes responses received and determines re-evaluation needs.
• Accurately documenting and coding according to disease processes.
• Able to correctly document completed scripts and review for accuracy.
• Uses appropriate interpersonal skills to resolve difficult situations and maintain professional relationships.
• Sets a positive tone for the ongoing relationship that Hoveround will have with the physician’s staff and client.
• Demonstrates high quality in calls and documentation of patient records.
• Attends and participates in team meetings and trainings.
• Assumes other special activities and responsibilities as requested.
• Daily call productivity should meet expectations as set my management.
• Works one (1) late shift per week and (1) Saturday per month.
• Works minimum 40-hour work week with required overtime as business needs dictate.

JOB QUALIFICATIONS:

Education/Experience/Technical Requirements

• High School Diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to deal effectively with the public and fellow employees.
• Professional telephone skills.
• Excellent time management skills.
• Computer literacy in a Windows environment.
• Experience in the medical field a plus.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, the employee frequently sits, uses hand to finger motion, handles or feels objects, reaches with hands and arms, climbs stairs, stands, walks and talks. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Call center: 1 year (Preferred)

Work Location: In person