Position: E-Commerce Assistant, Museum Store

Employment Status: Full Time, Hourly, Non-Exempt

To match the extensive variety of the exhibitions, the Houston Museum of Natural Science offers items to delight all ages and tastes. In addition to the flagship store at the entrance of the museum, Museum Store staff also operate temporary stores in conjunction with special exhibitions. The physical stores and online store generate vital revenue for the museum which is a nonprofit educational organization.

• Fulfill, label and package orders for shipping or customer pickup
• Ensure online orders are fulfilled in a timely, precise manner
• Complete order and shipping documentation accurately 
• Contact customers as needed for pickup orders
• Resolve shipping and return issues 
• Provide dimensions and weights of all items for the e-commerce site
• Maintain a safe, clean and organized work environment
• Assist in store operations as needed, including inventory and promotional events 
• Collaborate with other museum departments 
• Other duties as assigned 

• High level of attention to detail and accuracy, with dedication to quality
• Manage own time effectively
• Comfortable in an environment that changes from a slow to fast-pace workflow 
• Flexible to adjust tasks as day-to-day priorities change
• Alert and able to respond quickly in time-sensitive situations
• Excellent interpersonal and communication skills for interacting with customers and colleagues
• Excellent customer service skills
• Prior experience with retail software a plus
• Relevant volunteer or work experience is preferred

• Moderate physical activity required 
• Able to lift up to 45 pounds 
• Able to ascend and descend one flight of stairs
• Able to operate a desktop computer, mobile computer, scanner, scale and other equipment
• Arrive to work on time
• Must comply with the museum’s COVID-19 protocols

• Medical, dental, vision and life/disability insurance offered to full-time employees following 60-day waiting period
• *For staff who enroll in the Medical plan, enrollment in Wondr Health (a digital weight loss program) is offered at no cost to eligible employees, spouses and covered dependents over age 18.
• 401K plan enrollment available to eligible employees who complete one year of service
• Free individual-level HMNS membership
• Free access to Museum exhibits, Cockrell Butterfly Center, Burke Baker Planetarium, Giant Screen Theater and satellite facilities
• Discounted programming, including museum summer camp
• Free staff parking
• Predominately daytime hours (some evenings may be required)

Job Summary