At Houston Methodist, the Senior Application Analyst position is responsible for expert level support and configuration of assigned applications. The position entails assisting, training and supporting customers and junior analysts with the operation and administration of systems. The Sr. Application Analyst trains and mentors more junior analysts. The Sr. Application Analyst works with customers at all levels in the organization to enhance their understanding of available tools to enhance operational efficiencies. The Sr. Application Analyst proactively manages and troubleshoots issues within related IT teams and manages change. The Sr. Application Analyst provides high level administration of applications and ensures quality delivery of application availability. The Sr. Application Analyst ensures the services provided contribute to the successful accomplishment of the mission of the department. The Sr. Application Analyst makes recommendations regarding budget projections and project management.

This Senior Application Analyst role is within the department of IT Revenue Cycle Systems and will help support Epic systems. The Sr. Application Analyst would have Epic certification in Hospital Billing with highly preferred experience in Charge Router or reporting and extracts badge. Experience in and knowledge of revenue cycle workflows, CBO and charging/billing practices is preferred. If located within the Greater Houston Area some onsite meetings may be required as needed.

PEOPLE ESSENTIAL FUNCTIONS

• Acts as liaison between work teams and departments.

• Facilitates team and client meetings and delivers informative, well-organized presentations.

• Serves as role model and mentor to other team members through both formal and informal methods. May train newly on boarded or more junior team members.

SERVICE ESSENTIAL FUNCTIONS

• Facilitates working group sessions with relevant departments to identify and drive requirements to improve Business Processes. Continually seeks opportunities to increase customer satisfaction and deepen client relationships.

• Sets customer expectations, prioritizes tasks, and delivers solutions on time. Proposes solutions to problems and considers timeliness, effectiveness, and practicality in addressing client needs.

• Manages customer expectations and deliverables through meetings, phone calls, presentations and written reports.

QUALITY/SAFETY ESSENTIAL FUNCTIONS

• Oversees and monitors multiple large- scale projects within multiple functional departments.

• Establishes project plans and objectives to ensure goal attainment within defined parameters. Implements and supports large, complex applications with technical experience in systems analysis, design, building, testing, and implementation.

• Communicates potential project and implementation issues, plans for resolution, and produces status updates to all stakeholders including customers and Management.

• Creates custom solutions or advanced configuration options to solve operational or workflow issues.

FINANCE ESSENTIAL FUNCTIONS

• Coordinates and provides problem resolution, technical analyses, costs and resource estimates, work plans, workflow documentation, and progress reports on assigned projects.

• Applies project management methodology standards to communicate and successfully accomplish assigned projects within budget guidelines.

GROWTH/INNOVATION ESSENTIAL FUNCTIONS

• Seeks out opportunities to remain relevant with regard to current and leading technologies. Evaluates and recommends technologies for growth and long term planning.

• Partners with team members to support a learning environment. Seeks opportunities to lead or facilitate IT and business initiatives across IT.

• Participates in professional development. Completes Individual Development Plan. (IDP)

This job description is not intended to be all-inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION

• Bachelor's degree in Information Technology, Business Administration or related field or experience working as a licensed clinical or certified IT professional.

• An additional four years experience in addition to the experience listed below in lieu of Bachelors or licensed clinical or certified IT professional experience.

WORK EXPERIENCE

• Five years' experience in IT or clinical or business workflow required

• Experience supporting large scale clinical, ancillary or business environments