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POSITION SUMMARY
Contributes to the organization by overseeing the various tasks of the front desk. Receptionist Floater will assist with various doctors at nearby locations when needed. The Receptionist will assist patients in-person and over-the-phone with checking-in and out, scheduling appointments, verifying insurance, processing payments, handling copays, and other tasks while providing exemplary customer service.
ESSENTIAL DUTIES & RESPONSIBILITIES
To provide superior patient care services, treating all patients and guests with compassion and respect.
Greets all patients and guests with a smile and helpful manner.
Communicates effectively with others including but not limited to patients, guests, colleagues and physicians.
Provide patients with necessary instructions or directions.
Process patient documentation and update patient demographics with accuracy.
Triage incoming calls promptly and in a pleasant manner. Review all phone messages and return calls timely and/or direct messages to appropriate person.
Verify insurance and determine if prior authorizations or referrals are required for upcoming appointments.
Close-out daily batches promptly and with accuracy.
Maintains a clean and organized waiting room and work area.
Travel may be required to surrounding HEA offices to provide front desk coverage when needed.
Must meet and adhere to HEAs policies and procedures, uphold to the highest ethical principles and patient confidentiality. Complies with all State and Federal regulations.
Other duties as assigned based on business operational needs.
PHYSICAL DEMANDS/WORK ENVIRONMENT
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports. Work is performed in an office environment. Work may be stressful at times. Contact may involve dealing with angry or upset people. Staff must remain flexible and available to provide staffing assistance for any/all disaster or emergency situations.
SUPERVISORY RESPONSIBILITIES
No supervisor responsibilities.
We Proudly Offer:
Equal Opportunity Employer M/F/H/V
COMPETENCIES
EDUCATION High School Diploma or equivalent
CERTIFICATIONS & LICENSES None Required.
EXPERIENCE One (1) year office experience. Two (2) years medical office experience preferred. Bilingual Spanish preferred.
Other
Ambulatory Healthcare Services
$34k-44k (estimate)
11/18/2022
07/31/2024
houstoneye.com
CONROE, TX
<25
1971
C D PRICE MD
<$5M
Ambulatory Healthcare Services
Houston Eye Associates (HEA), the largest ophthalmology clinic in Texas, is a team of 56 board-certified ophthalmologists with advanced fellowship and specialty training in the field of ophthalmology. In addition to our physicians, Houston Eye Associates has 17 optometrists serving 29 locations. Our physicians are pioneers in new research and donate their time and skills to the Houston Eye Associates Foundation. The Houston Eye Associates Foundation is a non-profit foundation created by HEA to provide medical eye care services to those less fortunate by providing financial assistance for medic...al treatment and surgery of the eye.
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The following is the career advancement route for Receptionist FT positions, which can be used as a reference in future career path planning. As a Receptionist FT, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Receptionist FT. You can explore the career advancement for a Receptionist FT below and select your interested title to get hiring information.