Department: Game Day

Supervisor: Manager, Operations

Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective:

The Corpus Christi Hooks are looking for friendly faces to work as Part Time Retail Associates. As a retail associate, you will be a front line representative for the club in our in stadium retail store locations. This requires excellent customer service and communication skills. With games occurring at different times throughout the season, a flexible schedule is also a must.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greets and acknowledges guests.
• Answers guests’ questions and assists them whenever possible.
• Recommends, selects, and helps locate or obtain merchandise for guests.
• Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
• Follows all register procedures and handles cash accordingly.
• Exchanges merchandise for guests and processes returns, with approval of supervisor
• Maintains records related to sales.
• Ensures that all merchandise is correctly labeled and displayed.
• Routinely stocks merchandise and faces items on shelves.
• Verifies amount of bank at beginning and the end of each shift.
• Maintains a clean and organized store or stand.
• Maintains orderly back-stock and knows where goods are to be found.
• Sets aside and notifies supervisor of defective, mismarked, mislabeled, incorrectly priced, shopworn, or damaged merchandise.
• Watches for and recognizes security risks and thefts and reports to security and management.
• Completes all related close-out paperwork.
• Performs other duties as assigned, such as conducting inventory or loading and unloading merchandise.

 Education and/or Experience & Skills:

Preferred

• Previous experience in cash handling.
• Previous experience with operating point-of-sale systems.
• Previous experience in retail or customer service environment.
• Excellent guest service skills; ability to adhere to Company’s customer service standards.
• Good communication skills; ability to communicate with guests and co-workers.
• Attention to detail.
• Ability to handle multiple tasks simultaneously in fast-paced environment.
• Ability to work independently and as a team member.
• Basic math skills; ability to accurately handle money and count change.
• Willingness to aggressively sell assigned items.
• Capable of following job guidelines and supervisors' instructions.

Work Environment:

This job operates in a stadium setting. The noise level is usually moderate but can be loud within the stadium environment. This job will be expected to work indoor and outdoor in moderate weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. Specific vision abilities required by this job include close and focused vision. This role must have attention to detail using vision.

• Ability to lift/move/carry items weighing up to 15 lbs.
• Ability to stand for long periods of time

Position Type and Expected Hours of Work:

Ability to work a flexible schedule, including; extended hours, evenings, weekends, and holidays.

Travel:

Travel is not expected in this role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability