Department: Game Day

Supervisor: Manager, Operations

Classification: Part-Time/Non-Exempt (Seasonal)

Summary/Objective:

The job of Guest Services includes in-game promotional activities sign-up, lost & found, general information to fans, Prize Wheel operation, game program sales, Kid Zone sales, receptionist responsibilities, and other duties assigned. This position is a seasonal position that includes nights and weekends during the Spring and Summer.

Essential Functions & Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assisting fans with questions
• Coordinating with in-game promotion personnel for fans to participate
• Managing lost and found items by maintaining an accurate log
• Assisting with lost and found children
• Cross training in the reception area
• Assisting with giveaways and contests
• Assist with the operation of Prize Wheel
• Receiving money from and issuing tickets to fans to participate in the kid zone activities
• Providing a correct accounting of the activity tickets and collected monies to the Finance office by end of each game
• Obtaining parent signature on permission/waiver slips

Qualifications

• Provide great customer service for the fan experience
• Ability to work long hours, evenings, weekends and holidays
• Ability to handle multiple tasks
• Ability to stand for long periods of time
• Have reliable transportation to and from work

Work Environment:

This job operates in a stadium setting. The noise level is usually moderate but can be loud within the stadium environment. This job will be expected to work indoor and outdoor in moderate weather conditions.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is a largely sedentary role. Specific vision abilities required by this job include close and focused vision. This role must have attention to detail using vision.

Position Type and Expected Hours of Work:

Ability to work a flexible schedule, including; extended hours, evenings, weekends, and holidays.

Travel:

Travel is not expected in this role.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

EOE/M/F/Vet/Disability