Overview: The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program’s clients and staff during their shift and supervises the RA staff so they can achieve the same goal. The RAS provides crisis intervention as needed to maintain residential safety and security. The RAS encourages our clients to adhere to the Housing Works Code of Conduct so that they can participate in the program in a healthy and safe manner.

Responsibilities:

The RAS Supervises a staff of Residential Aides at the City Sanctuary Emergency Hotel and ensures coverage by creating a regular staff schedule.

Build rapport with program clients and engage with them professionally and respectfully.

When necessary, de-escalate tense, even hostile, client situations

Ensure the safety, security and integrity of all residents and guests, as well as the physical environment of the facility.

Conduct periodic facility walk-throughs.

Train staff in all programmatic policies and procedures.

Always provide excellent customer service and confidentiality.

Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list.

Always enforce the Residential Code of Conduct and/or House Rules.

Job Requirements:

Bi-lingual (Spanish) is strongly preferred.

High School Diploma or GED required.

Bachelor’s degree preferred.

At least three years of work experience as a Residential Aide and/or in a client-facing role at a social services organization.

Willingness to work occasional overtime and offer flexibility regarding scheduling work time.

Ability to work with the homeless migrant population.

Dependable and flexible

Able to maintain a high level of client confidentiality.

Excellent internal and external customer service skills and strong interpersonal skills.

Good communication skills both verbally and written including the ability to communicate with all levels of management.

Ability to prioritize and multi-task.

Must be proficient in Microsoft Outlook, Word, and Excel.

Ability to work under pressure.

Self-motivated and self-directed with the ability to assert oneself.

Exemplary time management skills.

Ability to work with colleagues to solve problems.

Job Type: Full-time

Salary: $23.00 - $25.00 per hour

Schedule:

8 hour shift

Day shift

Monday to Friday

Ability to commute/relocate:

Queens, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

Caregiving: 1 year (Preferred)

License/Certification:

CPR Certification (Preferred)

Shift availability:

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Group home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work Location: In person