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Direct Services Coordinator
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring.
The primary role of the DSC is to actively support program activities and participants’ housing goals, and maintain a safe and clean environment for all shelter and day services guests. Additionally, DSCs remain vigilant and available to handle all emergencies that may arise.
Hours and Benefits
The Services Coordinator is a full or part-time, hourly, non-exempt position. Opportunities for full-time, benefitted employment may be approved based on shift availability.
Regularly scheduled shifts: Weekends may be required.
Wages
Direct Services Coordinator Pay Band
$20.06 $21.07 $22.12 $23.23 $24.39 $25.61
Direct Services Coordinator Starting Wage (DOE)
$20.06 $21.07
Preferred Experience/ Education Requirements
High school diploma or GED completion
Spanish‐speaking a plus
CPR / First Aid, Crisis management experience
Special Requirements
EMT certification is a plus
Spanish Speaking a plus
Ability to work independently and with little supervision
Thorough knowledge of:
Barriers to housing for people experiencing homelessness
De-escalation techniques
Multitasking in a fast-paced environment
Radio communication
Sanitation techniques
Typical Job Duties:
Maintaining a safe, secure, and clean environment
Facilitate participant use of our day services
Be available to answer questions and problem-solve with shelter guests
Distribute snacks and supplies when available
Understand and apply housing first and harm reduction strategies
Maintain and role model professional boundaries at all times
Respond appropriately to potential encounters using de‐escalation techniques
Call upon community resources for assistance when appropriate
Maintain curfew and visiting policy specific to each program
Provide support around shelter guest pet care and ensure pets are on leash and with their owner at all times
Communicate with safety and staff via email or during shift handoffs
When appropriate, complete Incident Reports under policy guidelines
Review and maintain accurate documentation for each program
Provide support to staff and community organizations during program activities
Attend staff and agency trainings and meetings as required
Other duties as assigned
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
All qualified applicants will receive consideration for employment at Housing Matters without regard to race, color, creed, religion, national origin, ancestry, physical or mental disability, medical condition (including cancer-related and genetic characteristics), marital status, sexual orientation, age (over 18), veteran status, gender, pregnancy, or any other non-merit factor unrelated to job duties. Such action shall include, but not be limited to, the following: recruitment; advertising, layoff or termination, rates of pay or other forms of compensation, selection for training (including apprenticeship), employment, upgrading, demotion, or transfer.
Full Time
$43k-55k (estimate)
04/29/2024
05/12/2024
housingmatterssc.org
Santa Cruz, CA
25 - 50