The Regional Manager of Community Onboarding is responsible for all Community Onboarding Managers and Technicians in their domain and all activities related to installing our suite of technology services, including Fision IPTV, Internet, Phone, Security, and our new line of Home Automation products.

REPSONSIBILITES:

• Oversee the work with the residential building management staff to assure success in all areas of our activation process for their assigned.
• Oversee all engagement with local property developer, board or HOA as well as customer education, installation and build, train, and deploy in-market support teams.
• Oversee, review requirements and manage the consultative processes with clients during initial inquiry or installation.
• Oversee and manage the performance of comprehensive, onsite residential technology equipment consultations & installations for our clients, including Fision’s Fiber-based IPTV, Internet, Phone, and consumer-grade home-automation.
• Oversee and manage the customer journey and maintain positive customer relationships by ensuring timely responses to all inquiries for service.
• Oversee and manage the performance of quality checks on Fiber and/or Ethernet home-runs while the community is still under construction / launch.
• Review Client feedback and escalations during the installation and address opportunities through direct communication.
• Oversee and manage the complete System Certification and train end-user on complete system operation.
• Oversee and manage mounting of TV's, speakers, and other equipment securely to walls / ceilings and must have some experience running cables in walls & through conduits.
• Travel to assigned client sites during the installation phase.
• Participate in developmental training, certifications, and increased proficiencies of yourself and the local team.
• Other duties as required or assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Minimum of 5 years of previous supervisory or managerial experience
• One year overseeing Customer Service, Sales experience is preferred
• Associates Degree in Business Management or equivalent experience
• Three years of sales experience preferred
• Concierge-level customer service experience a plus

BENEFITS:

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

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