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Hotel Zelos is seeking a part-time Guest Service Agent to join our team in serving guests with creativity and passion!
Why us?
Work Where You Belong!
Hotel Zelos, a futuristic, fashion-forward oasis that fuses sleek lines and sophisticated style. Crisp, cool, and clean design and stylish onsite dining create a craveable retreat in the heart of the city. Indulge your vices in Hotel Zelos’ acclaimed fifth-floor sanctuary, Dirty Habit, where craft cocktails pair perfectly with light bites. Lounge in the expansive dining room or outside on the heated rooftop patio.
As part of Sage Hospitality Group, we passionately strive to be the best and create excellence in everything we do. We believe in enriching lives one experience at a time. More than a slogan, we empower our employees to make positive impacts on the communities in which we live and work. By providing genuine service we build relationships with our guests and value for our shareholders, and we create unforgettable experiences.
We are looking for independent thinkers. Those who harness their entrepreneurial spirit so that it breaks preconceived notions. We’re not afraid to forge our own path. After all, it’s what industry leaders do. That’s why we welcome risk takers and creative spirits alike. No matter your daily role, Sage recognizes that your success is about more than the work you do—it’s really about who you are, which is why we invest in your personal and professional growth. We hope you consider joining us!
JOB OVERVIEW
Our Guest Service Agents respond in a professional and courteous manner to arriving, departing and in-house guests and VIP’s by providing accurate and timely information and services. They respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
RESPONSIBILITIES
· Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
· Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
· Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
· Courteously answers inquiries and accepts reservations, both in person and by telephone, by accurately communicating hotel rates and information and by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
· Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
· Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
· Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
· Maintains a friendly, cheerful and courteous demeanor at all times.
QUALIFICATIONS
Education/Formal Training
High School diploma or equivalent
Experience
None required. Prior hotel or customer service experience is a plus!
Knowledge/Skills
· Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
· Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
· Must be fluent in oral and written English.
· Must be able to read written communiques and monochrome computer screen.
· Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
· Must be able to understand and follow verbal/written instructions, work on more than one task at a time, and be able to communicate both verbally and in writing.
· Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
· Must be highly organized and able to pay attention to minute written and verbal details, particularly when performing multiple tasks.
Employer will consider qualified applicants with criminal histories in a manner with the local ordinance.
EOE
Job Type: Part-time
Pay: $30.16 per hour
Expected hours: 16 – 24 per week
Benefits:
Schedule:
Work setting:
Experience:
Ability to Commute:
Work Location: In person
Part Time
$35k-46k (estimate)
05/16/2024
05/24/2024
The job skills required for Hotel Guest Service Agent include Customer Service, Guest Service, Scheduling, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Hotel Guest Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Hotel Guest Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Hotel Guest Service Agent positions, which can be used as a reference in future career path planning. As a Hotel Guest Service Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Hotel Guest Service Agent. You can explore the career advancement for a Hotel Guest Service Agent below and select your interested title to get hiring information.