Summary

The Security Officer/Agent maintains a safe and secure environment for guest and associates my monitoring premises and personnel.

Essential Functions

To perform the Security Officer/agent position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities.

Essential Duties and Responsibilities

• Monitor security cameras to prevent and detect signs of intrusion and ensure security of doors, windows and gates
• Respond to alarms and investigate disturbances. Notify MOD and/or Engineer on Duty.

• Conduct daily bag checks as associates exit the premises

• Monitor and authorize entrance and departure of associates, visitors, deliveries and other persons to guard against theft and security of premises

• Issue a “Visitor’s Pass” as needed

• Update Security Logs with activities and irregularities

• Call police or fire departments in cases of emergency such as fire or presence of unauthorized persons

• Remind associates of rule infractions or violations (punching in/out in regular clothes, cell phone usage at Security window. Report issues to Department Manager

• Evict violators from premises

• Ensure all interactions with associates and visitors at the Security window are of professional nature. No loitering of associates, visitors or vendors.

• Identify potential security problems and premises hazards by patrolling lobbies, corridors, rest rooms, entrances, floors etc…(Follow checklists)

• Responsible for the care and control of radios, keys and other equipment assigned as well as the proper processing and care of all found or otherwise impounded property. Responsible for correctly recording and securing lost and found valuable items.

• Must learn HOTSOS for the process that is in place

• Complete all daily activity reports and logs

• Work in Front Lobby to provide appropriate assistance to guests and visitors in an expedient and professional manner

• Monitor hotel entrances by patrolling the perimeter of the hotel to ensure no danger is lurking

• Other duties as assigned by Guest Service Manager

Competency

To perform the Security Officer/Agent position successfully, an individual should demonstrate the following competencies:

• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments

• Technical Skills - Assess own strengths and weaknesses; pursue training and development opportunities; strive to continuously build knowledge and skills; share expertise with others

• Problem Solving – Identify and resolve problems in a timely manner; gather and analyze information skillfully; develop alternative solutions; work well in group problem solving situations; use reason even when dealing with emotional topics

• Project Management - Develop project plans; coordinate projects; communicate changes and progress; complete projects on time and budget; manage project team activities

• Interpersonal - Focus on solving conflict, not blaming; maintain confidentiality; listen to others without interrupting; keep emotions under control; remain open to the ideas of others and try new things

• Oral Communication - Speak clearly and persuasively in positive or negative situations; listen and get clarification; respond well to questions; demonstrate group presentation skills; participate in meetings

• Team Work - Balance team and individual responsibilities; exhibit objectivity and openness to the views of others; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; ability to build morale and group commitments to goals and objectives; support team’s efforts to succeed; recognize accomplishments of other team members

• Written Communication - Write clearly and informatively; edit and proof work for spelling and grammatical errors; vary writing style to meet needs; present numerical data effectively; ability to read and interpret written information

• Change Management - Develop workable implementation plans; communicate changes effectively; build commitment and overcomes resistance; prepare and support those affected by change; monitor transition and evaluate results

• Leadership - Exhibit confidence in self and others; inspire and motivate others to perform well; effectively influence actions and opinions of others; inspire respect and trust; accept feedback from others; provide vision and inspiration to peers and subordinates; give appropriate recognition to others; display passion and optimism; mobilize others to fulfill the vision

• Diversity - Demonstrate knowledge of EEO policy; show respect and sensitivity for cultural differences; educate others on the value of diversity; promote a harassment-free environment; build a diverse workforce

• Ethics - Treat people with respect; keep commitments; inspire the trust of others; work with integrity and ethically; uphold hotel’s values

• Organizational Support - Follow policies and procedures; complete administrative tasks correctly and on time; support hotel’s goals and values; benefit hotel through outside activities; respect diversity

• Strategic Thinking - Develop strategies to achieve hotel’s goals; understand hotel’s strengths & weaknesses; analyze market and competition; identify external threats and opportunities; adapt strategy to changing conditions

• Adaptability - Adapt to changes in the work environment; manage competing demands; change approach or method to best fit the situation; ability to deal with frequent changes, delays or unexpected events

• Attendance and Punctuality - Consistently arrive at work on time; ensure work responsibilities are covered when absent; arrive at meetings and appointments on time

• Dependability - Follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commit to long hours of work when necessary to reach goals; complete tasks on time or notify appropriate person with an alternate plan

• Initiative - Volunteer readily; undertake self-development activities; seek increased responsibilities; take independent actions and calculated risks; look for and takes advantage of opportunities; ask for and offer help when needed

• Innovation - Display original thinking and creativity; meet challenges with resourcefulness; generate suggestions for improving work; develop innovative approaches and ideas; present ideas and information in a manner that gets others' attention

• Judgment - Display willingness to make decisions; exhibit sound and accurate judgment; support and explains reasoning for decisions; include appropriate people in decision-making process; make timely decisions

• Motivation - Set and achieve challenging goals; demonstrate persistence and overcome obstacles; measure self against standard of excellence; take calculated risks to accomplish goals

• Planning and Organizing - Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks; develop realistic action plans

• Professionalism - Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

• Quality - Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality

• Quantity - Meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly

• Safety and Security - Observe safety and security procedures; determine appropriate action beyond guidelines; report potentially unsafe conditions; use equipment and materials properly

Qualifications

The requirements listed below are representative of the knowledge, skills and abilities required for an individual to successfully perform the duties and responsibilities of the Back Door Guard position:

Language Ability

· Effectively interact and communicate in English with people from diverse backgrounds

· Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

· Write routine reports and correspondence

· Speak effectively to present information before groups of guests, customers or associates of the hotel

Math Ability

· Add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals

• Compute rate, ratio and percent

Reasoning Ability

· Apply common sense understanding to carry out detailed but uninvolved instructions furnished in written, oral or diagram form

• Deal with problems involving several concrete variables in standardized situations

Work Environment

· The noise level in the work environment is usually moderate

• The position is located indoors where the temperature settings are controlled

Physical Demands

· Regularly lift and /or move up to 50 pounds

• Occasionally lift and/or move up to 100 pounds

• Regularly stand, walk, use hands to fingers, handle or feel, reach with hands and arms and talk or hear

· Occasionally stoop, kneel, crouch or crawl

• Sit for extended periods of time

• Safely navigate multiple flights of stairs

Position Status and Availability

· Available to work a full-time shift, Monday - Sunday including weekends, holidays and Overnight shift.

Education and Experience

· A high school diploma or general education degree (GED)

· At least one (1) year of customer service experience

· At least one (1) year of Security or Surveillance experience preferably in hospitality

Job Type: Full-time

Pay: $16.29 - $19.61 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Schedule:

• 8 hour shift
• Overnight shift
• Weekends as needed

Work Location: In person