Summary:

The Director of Sales position is the head of the sales and events department along with having the responsibility for sourcing business to meet personal, hotel and team budgeted goals. The ideal candidate will successfully meet all established individual and team sales quotas while consistently providing memorable guest experiences. They will be expected to portray the hotel and brand’s values to find the best suited clients and guests.

The successful application must have good communication skills, the ability to resolve conflict, an understanding of hotel & event operations, and a thorough understanding of Bunkhouse policies. All Bunkhouse employees are expected to greet all guests in proximity and make each feel important by providing a genuine welcome. Furthermore, they must develop and maintain the company’s culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in business administration or hospitality management - equivalent combination of education, training and experience may substitute for education requirements.
• Five (5) years or more of experience in luxury hotel sales.
• A proven track record of exceeding sales targets.
• Strong communication and interpersonal skills.
• Excellent guest relation skills, including guest incident follow-up.
• Maintains the ability to multi-task and adapt to changing priorities.
• Resourceful problem-solving skills, self-motivated, driven and task oriented.
• Holds self and others accountable to consistently maintain high performance standards.
• Strong work ethic with a high level of integrity and dedication to the values of the company.
• Organized with a proven track record of setting priorities and problem solving while utilizing good judgment and effective decision-making.
• Computer knowledge Microsoft Office and office skills required.
• Ability to travel as needed.
• Strong familiarity with hotel systems such as PMS and POS systems.
• Fluency in multiple languages is a plus.

Bunkhouse is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit and business need.

Job Responsibilities:

• Achieve individual goals from designated market segments.
• Establish procedures in conjunction with Hotel Operations team to best execute sales and event programs.
• Put together and execute annual Sales & Marketing Plan and expense budget.
• Attend special sales events, outbound sales efforts, and onsite property tours. Attends local networking events as representation for the brand and hotel.
• Recommend and administer policies and procedures to enhance operations.
• Recruit, train, supervise and evaluate department staff.
• Qualifies prospective leads, creates tailored proposals, and responds in a timely manner to RFPs.
• Identifying customer needs & opportunities to upsell property and maximize revenue.
• Produce accurate monthly sales reports, including the progress of booked business and key account performance. Maintain database of all leads and business opportunities, ensuring follow up and continued relationship growth.

• Seek out new business through market research and conduct sales calls on all accounts, providing appropriate & prompt follow up.
• Leads process to ensure client and guest satisfaction, developing relationships with new clients and existing guests driving customer loyalty and repeat business.
• Stays current on industry trends and seeks creative ways to infiltrate markets / accounts.
• Adheres to all departmental policies, service procedures and standards expected.
• Performs other tasks or projects as assigned.

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Working Conditions:

• The noise level in the work environment is usually moderate
• The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift
• The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day

Benefits:

Bunkhouse offers a liberal working environment that encourages individuality and creativity. We offer a superior benefits package to employees who work 30 hours/week or more that includes:

• Highly subsidized Medical, Dental and Vision insurance
• Company paid Life Insurance and Long-Term Disability coverage
• Short Term Disability coverage
• Generous Paid Time off (Full Time)
• Free stays at Bunkhouse hotels (Full Time)
• 401k with company matching
• Employee Discounts (50% off on food & beverage!)
• 8 weeks paid Parental Leave (Full Time, after 1 year employment)

Bunkhouse Core Values:

• BE REAL. We treat everyone like human beings. We are respectful and authentic, we listen, and we develop meaningful relationships with guests, customers and each other. We encourage our employees to have a voice and to use it to improve the work we do.
• CREATE MAGIC. In design, service and all things, we go above and beyond to inspire. Every detail counts, and we believe that our work is a collaboration that depends on all of us bringing our creativity and passion to work with us every day.
• BE HERE NOW. In our work, creating a sense of place is important. We contribute to the fabric of our respective communities by honoring, representing and supporting the communities in which our businesses exist. We make it our goal to be experts on our cities, and we leave travelers with a sense of where they have been.
• EMBRACE ADVENTURE. We don’t always know where the road will lead, but we know that we’ll have each other along the journey. We strive to learn and grow from our experiences, to create meaningful structure along the way and, in some cases, to embrace chaos when necessary.
• LOOK TOWARDS THE FUTURE. We work with a spirit of continuous improvement in all areas. We seek to provide a path of growth for all of our employees and for Bunkhouse as a whole.