• -Answering all incoming phone calls with sincere hospitality and professionalism.
  -Assist in maximizing revenues while ensuring high level of service delivery.
  -General understanding and knowledge of Hotel Services.
  -Operating proficiency of Open Table Reservation System.
  -Operating proficiency of Micros POS System
  -Always maintain effective communication with Manager and fellow teammates.
  -Demonstrate patience, empathy, and sincere hospitality at all times with internal and external guests.
  -Protect the establishment and guests by adhering to sanitation and safety policies.
  -Initiate greeting of guests upon arrival in Dining Room with a smile and a warm and sincere greeting, using guest name whenever possible.
  -Seat guests at assigned tables, offering menus after guest has been seated.
  -Clear any additional place settings on table after party has been seated.
  -Manage all reservations to ensure an even and consistent flow of service.
  -Review all reservations for any dietary restrictions, special requests and celebrations and convey information to service team.
  -Maintain cleanliness and organization of host stand to ensure high guest sense of arrival, prior to start of service and throughout service.
  -Assist guests seeking to place a room service or to go order in selecting food and beverages and answering any questions about the menu.
  -Utilize point of sale systems to efficiently transmit orders to bar and kitchen by accurately recording guest choice.
  -Accurately close any checks to the appropriate payment type.
  -Always maintain effective line of communication with supervisors and managers.
  -Always maintain visual observation of Dining Room and effective communication with service team to monitor table availability.
  -Conclude dining experience by acknowledging guests as they depart Dining Room; offer a warm and sincere invitation to return. Use guest name whenever possible.

About the Company:
Hotel Flor - Tapestry Collection by Hilton