Hotel Flor - Tapestry Collection by Hilton is Hiring a Hostess Hostess / Host Near Tampa, FL
Greet all Guests upon arrival to the Dining Room.
-Answering all incoming phone calls with sincere hospitality and professionalism. -Assist in maximizing revenues while ensuring high level of service delivery. -General understanding and knowledge of Hotel Services. -Operating proficiency of Open Table Reservation System. -Operating proficiency of Micros POS System -Always maintain effective communication with Manager and fellow teammates. -Demonstrate patience, empathy, and sincere hospitality at all times with internal and external guests. -Protect the establishment and guests by adhering to sanitation and safety policies. -Initiate greeting of guests upon arrival in Dining Room with a smile and a warm and sincere greeting, using guest name whenever possible. -Seat guests at assigned tables, offering menus after guest has been seated. -Clear any additional place settings on table after party has been seated. -Manage all reservations to ensure an even and consistent flow of service. -Review all reservations for any dietary restrictions, special requests and celebrations and convey information to service team. -Maintain cleanliness and organization of host stand to ensure high guest sense of arrival, prior to start of service and throughout service. -Assist guests seeking to place a room service or to go order in selecting food and beverages and answering any questions about the menu. -Utilize point of sale systems to efficiently transmit orders to bar and kitchen by accurately recording guest choice. -Accurately close any checks to the appropriate payment type. -Always maintain effective line of communication with supervisors and managers. -Always maintain visual observation of Dining Room and effective communication with service team to monitor table availability. -Conclude dining experience by acknowledging guests as they depart Dining Room; offer a warm and sincere invitation to return. Use guest name whenever possible.
About the Company: Hotel Flor - Tapestry Collection by Hilton