We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Youll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest.

You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities :

Bookkeeping : keep accurate records of all hotel guest account information

Field customer complaints when necessary

Communicate with housekeeping to make sure guest rooms are ready

Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs

Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications :

Working knowledge of Microsoft Office and reservation management systems

1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

Well-versed in taking telephone calls and handling stressful situations

Excellent time management skills, organizational skills, customer service skills, and interpersonal skills

High school diploma, GED, or equivalent

About Company :

As downtown Chicagos first hotel to enjoy Silver LEED (Leadership in Energy and Environmental Design) certification from the U.

S. Green Building Council, our four-star hotel has mastered the art of combining luxury and sustainability. At the corner of Clark and Huron Streets, step past our vintage faade into a lobby that feels worlds apart from the urban bustle.

Last updated : 2024-05-01