Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent -Hampton Inn & Suites Gainesville GA

Job Purpose:

The Front Desk Agent provides accurate and timely information in a professional and courteous manner to arriving, departing and in-house guests. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. We encourage candidates of all abilities to apply and are committed to providing reasonable accommodations so that every employee can thrive in their role. Candidates are also welcome to submit ePortfolios alongside instead of their resumes.

Job Duties:

● Greet and welcome guests upon arrival. 

● Register guests into the computer, verifying reservation, address, and credit 

information. 

● Promote “preferred” guest program.

● Provide recognition and benefits to all current members.

● Accept payment for guests’ accounts both at the time of registration and at checkout. 

● Maintain a house bank (cash register drawer of money):

● Make deposits

● Make accurate reports of receipts daily. 

● Cash checks and exchange currency for guests.

● Issue key to and control entrance of safety deposit boxes. 

● Post miscellaneous charges as requested.

● Promptly respond to and resolve guest complaints. 

● Keep the immediate supervisor promptly and fully informed of all problems or matters 

of significance.

● Answer telephone promptly and properly being polite, courteous, and friendly

● Accurately take reservations

● Perform Check-ins and Check-outs

● (If applicable) Operate or assist with shuttle or transportation service in a timely and 

courteous manner

● Assist guests with luggage upon their arrival to and departure from the hotel ie. Assist 

with luggage, bring items to rooms, direct guests around the hotel. 

● Learn and address the guests by their names

● Offer guests information about the local area, the hotel and hotel services

● Handle messages, wake-up calls, mail, and faxes as instructed by general manager

● Assist guests with laundry/dry cleaning needs 

 * Provide guest laundry ticket

 * Communicate drop off and Delivery time

 * Contact guest to communicate delivery time

● Receive and remember the list of VIP guests who will be visiting Follow all applicable 

Company Standard Operating Procedures (provided upon training)

● Perform other assignments as directed by the General Manager.

● Contribute to the team by being reliable, doing your tasks well, and assisting others 

when you can.

● Communicate with and respond to each department

● Properly maintain the daily log, including accounting for completed tasks, tracking 

issued keys and reviewing the communications log on a routine basis.

● Be available to help other departments in emergency situations.

● Handle and account for keys.

● Be knowledgeable of policies regarding emergency procedures and security concerns

● Show enthusiasm to opportunities to sell rooms, including re-rents, and last rooms 

available

● Increases revenues by offering customers upgraded rooms and promoting hotel 

amenities and outlets

● Have full understanding and ability to communicate to guests about franchise honors 

program

● Ensure all customers provide a credit card upon check-in. Improves timeliness of cash 

flow by adhering to all established credit and inventory control procedures:

● Verifies all information on reservations check-in; name, address, method of 

payment, etc.

● Retrieves proper name and address verification and proper approval codes for 

cash and credit card paying customers

● Identifies and records special billing instructions and notifies accounting

● Completes shift closing accurately by getting appropriate approval signatures 

and authorization codes

● Adheres to hotel policies regarding the use of cash banks

● Stays current with developments in the hotel by reviewing the communication log 

book each shift; updates log book for next shift

● Report potential sales contacts to the sales department protection of guests’ 

room numbers.

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

This job requires the ability to perform the following:

● Must understand the primary language(s) used in the workplace.

● Must be able to read and write to facilitate the communication process. Support 

available upon request.

● Requires verbal and written communication skills

● Must be able to do simple math. Support available upon request.

● Must possess basic computer skills.

● Extensive knowledge of the hotel, its services and facilities; General knowledge of the 

city where the hotel is located and its attractions.

● Most work tasks are performed indoors. Temperature is moderate and controlled by 

hotel environmental systems.

● Must be able to stand and exert well-paced mobility for up to 4 hours in length. Length 

of time of these tasks may vary from day to day and task to task.

● Must be able to exert a well-paced ability to reach other departments of the hotel on a 

timely basis.

● Must be able to lift up to 15 lbs occasionally.

● Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, 

climbing, listening and hearing ability and visual acuity.

● Talking and hearing occur continuously in the process of communicating with guests, 

supervisors and subordinates

● Vision occurs continuously with the most common visual functions being those of near 

vision and depth perception.

● Ability to spend extended lengths of time viewing a computer screen.

● Requires manual dexterity to use and operate all necessary equipment.

● Must have finger dexterity to be able to operate office equipment

Other:

• Being passionate about people and service.
• Strong communication skills are essential when interacting with guests and employees.
• Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
• Basic math skills are used frequently when handling cash or credit.
• Problem-solving, reasoning, motivating, and training abilities are often used.
• Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k)
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program