Looking for a fun place to work? Hampton Inn Philadelphia Airport Come join our team today! We offer the top pay rates in the area, generous vacation, travel benefits, insurance, 401(k) and a fun work environment!

GENERAL PURPOSE

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. 

ESSENTIAL DUTIES/RESPONSIBILITIES

Supervises room cleaners in the prompt and efficient housekeeping of customer rooms 

 Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly 

 Supervises the completion of short notice requests for room changes 

 Inspects all check out/stay over rooms after they are made up to ensure they are cleaned to Company standards. 

Keeps record of room checkouts/stay overs, submits records to housekeeping every day 

Monitors quality of rooms by conducting and documenting inspections of cleaned rooms 

 Prepares maintenance work orders in regard to replacement or repair of furniture, fixtures, etc. 

 Ensures completion by following through on orders 

Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes 

Checks VIP rooms 

Checks early morning make-up rooms 

Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, check-out rooms, expected check-out rooms, etc. 

Checks floor linen closets daily for cleanliness, adequate supplies and linen 

Assures carts are properly stored and vacuum cleaners are emptied at the end of each day 

Assists in quarterly inventory of all linen 

Ensures safety by assuring that all linen chutes are kept locked at all times 

Coordinates housekeeping work with related departments such as front desk, engineering, banquet services and room services 

Take every opportunity to amaze the guests 

Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied 

Responsible for assisting with the training and direction of new department associates 

Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied. 

Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.

Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations 

Perform other assignments as directed by the General Manager 

 Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook. 

JOB QUALIFICATIONS

Skills

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities: 

 Must be able to speak, read, write and understand the primary language(s) used in the workplace. 

 Must be able to read and write to facilitate the communication process. 

 Requires good communication skills, both verbal and written. 

 Most tasks are performed in a team environment with the employee acting as a team leader. There is minimal direct supervision 

 Must possess basic computational ability. 

 Must possess basic computer skills. 

 Extensive knowledge of the hotel, its services and facilities. 

 Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state and local laws (where applicable): Title VII, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, NLRA 

Abilities

Physical Requirements 

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems. 

Walking and standing are required for close to 100% of the working day. Length of time of these tasks may vary from day to day and task to task. 

Position requires walking and giving direction most of the working day. Length of time of these tasks may vary from day to day and task to task. 

Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis. 

Must be able to lift up to 15 lbs on a regular and continuing basis. 

Must be able to push and pull carts and equipment weighing up to 250 lbs. on occasion. 

Must be able to exert well-paced ability in limited space. 

Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks. 

Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. 

Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. 

Vision occurs continuously with the most common visual functions being those of near vision and depth perception. 

Requires manual dexterity to use and operate all necessary equipment. 

Other Job Requirements 

Driver’s license and clean MVR. 

All associates must maintain a neat, clean and well-groomed appearance per Company Standards 

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment. 

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required. 

Upon employment, all associates are required to fully comply with the Company’s rules and regulations for the safe and effective operation of the hotel facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment. 

Education/Formal Training

High school or equivalent education required. 

Experience

Material/Equipment used

Standard office equipment including but not limited to: telephone, copy machine, cash register, calculator, PC, fax machine, and PBX machine. Environment

Work inside 100% 8 hour shift.