Basic Function:

Duties include but are not limited to:

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Collect payments. Assist in the maintenance of the restaurant area and equipment. Maintain luxury service standards. Must have current TABC Certification and a flexible schedule.

Primary Responsibilities:

• Must be able to perform job functions with attention to detail
• Speed and accuracy 
• Prioritize, organize and follow-up
• Be a clear thinker
• Remaining calm and resolving problems using good judgment
• Follow directions thoroughly
• Understand a guest’s service needs 
• Work cohesively with co-workers as part of a team
• Work with minimal supervision 
• Maintain confidentiality of guest information and pertinent hotel data
• Understand guests ‘service needs 
• Takes pride in personal appearance and follows hotel grooming guidelines 
• Ability to be well organized 
• Set up and maintain proper mise en place and let supervisor know of any shortages 
• Maintain concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details
• Maintain knowledge of the particular characteristics and description of every wine/ champagne by the glass and all wines on the wine list
• Maintain complete knowledge of designated glassware and garnishes for drinks 
• Maintain complete knowledge of all menu items, preparation method, ingredients, sauces, preparation time, garnishes, presentation and prices
• Ability to access and input information into Micros system 
• Maintain good coordination and timing while serving orders quickly
• Ability to exert physical effort in transporting food and beverage guests 
• Aptitude to endure abundant physical movements throughout the work areas
• Be familiar with all Hotel services, features and local attraction, activities to respond to guest inquiries accurately 
• Maintain complete knowledge and strictly abide by liquor regulations as per TABC guidelines and provincial liquor codes 
• Settle all checks opened under own I.D. number. Settle all checks before leaving by following proper cash handling procedures 
• Adhere to all payment, cash handling and credit policies/procedures. 
• Follow all finance regulations with regards to Voids, Allowances, Entertainment, Etc

Job Requirements:

• High school diploma or equivalent
• Minimum (2) two years previous experience in a luxury or ultra-luxury environment