ABOUT HOTEL DROVER:

Travel Leisure #1 property in the DFW area! Inspired by the pioneering spirit of the West, Hotel Drover delivers true Texas hospitality. Named to honor the legendary cowboys who drove cattle to market across the plains, Hotel Drover is an Autograph Collection® property, offering a truly unique guest experience in the heart of the historic Fort Worth Stockyards.

Our goal is simple. To harness the true spirit of the Stockyards through the legacy of the drover, creating an experience that can only be achieved here in Fort Worth. Proud of where we came from, we greet visitors with a tip of the hat and a firm handshake, welcoming all to enjoy life’s simple pleasures and genuine Texas hospitality.

So dust off your boots, grab your hat and join us at Hotel Drover.

WHO WE’RE SEEKING:

We’re seeking a unique individual who will embody the heart and soul of the Fort Worth Stockyards while caring deeply about our brand and community – someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our guests, and community.

We want to work with someone who brings a spirit of fun, authenticity, collaboration, and genuine hospitality to their life and work. We are seeking an individual who will whole-heartedly take responsibility for ensuring Hotel Drover successfully delivers Legendary Service to every guest, every day.

We have poured our passion, energy, and excitement into crafting an extraordinary place and brand – and we know that the right Concierge for Hotel Drover will be as inspired and passionate about this vision as we are. Care for people, have a belief in the power of community, and the desire to create extraordinary experiences drive us. You must apply if these things also drive you!

ESSENTIAL RESPONSIBILITIES:

• Embody the shared values of Hotel Drover
• Ability to manage multiple priorities and calmly deliver results in a demanding, fast paced environment
• Offer a warm welcome and departure experience to our guests in accordance with the Company’s standards
• Promptly answer, record, and process all guest calls, messages, requests, questions, or concerns
• Respond promptly and thoughtfully to guest requests or complaints, and take appropriate action and follow up
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
• Assist guests with directions and information regarding property and local areas of interest

MUST HAVES:

• Passion for creating amazing experience for our guests
• Strong prioritization and organization skills
• Creative thinking and strategic skills
• Thoughtful communicator with excellent written and verbal skills
• Strong interpersonal and relationship building abilities; passion for collaboration and providing administrative support

QUALIFICATIONS:

• Available to work a varied schedule that will include evenings, weekends and holidays
• Excellent written and verbal communication skills
• Organized and detail oriented with the ability to be flexible
• Must possess the ability to handle stressful situations in a calm, professional manner
• Strong computer skills
• Opera PMS experience preferred

OUR CORE VALUES:

• Hit the Mark, Every Time
• Blaze New Trails
• Spark Warmth
• Be Intentional
• Honor All
• Do Right
• Stay Curious