Hotel Californian fosters a creative, entrepreneurial, and energetic work environment. We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the hotel. We strive to create a workplace culture that values family, work-life balance, and community. We help develop our teams and provide support for them to grow their careers with our organization. Our Talent is proud to work here.
JOB SUMMARY:
The Pool Server is responsible for providing prompt, efficient, courteous, professional beverage and food service while ensuring all guests needs are met and their expectations are exceeded.
JOB RESPONSIBILITIES:

• Delivers quality products to the guest in a friendly and professional manner and accordance with hotel standards.
• Performs all opening and closing duties as listed on side work assignment sheet.
• Answers all questions regarding the menu accurately.
• Takes food and beverage order accurately and in a timely fashion and enters in the computer.
• Handles financial transactions accurately and in accordance with established procedures.
• Communicate with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in system at time of order.
• Check in with guests to ensure satisfaction with each food course and/or beverages. Pick-up trays and clean tables as needed to ensure a clean dining area.
• Maintain cleanliness of work areas, china, glass, etc., throughout the day.
• Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area.
• Present physical and accurate check to guest and process payment.

SKILLS AND EDUCATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required

• One years’ experience as a pool server in high volume, luxury hotel or resort environment.
• Thorough knowledge of food and beverage terminology and service techniques.
• Exceptional guest services skills.
• Excellent oral and written communication skills
• Basic computer skills, and the ability to stand, walk, stoop, bend and lift trays weighing up to 25 pounds repetitively during entire shift.
• Able to work a flexible schedule to include mornings, afternoons, evenings, weekends and holidays

QUALIFICATION:
Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to the safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note: The responsibilities associated with this job could change from time to time in accordance with Hotel Californian’s business needs. As a team player, I may be required to perform additional and/or different responsibilities from those set forth above.
Foley Entertainment Group, LLC. is an equal employment/affirmative action employer. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to HR@vegasgoldenknights.com to let us know the nature of your request. This employer participates in E-Verify EOE/AA/Disabled/Vets Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.