WHAT YOU'LL DO

• Manages R&M projects by obtaining competitive bids, determining schedules, communicating with stores and ensuring projects are completed in a timely manner
• Coordinates and submits CAPEX R&M projects for approval, providing Expense vs. CAPEX options, similar to special projects in construction
• Analyzes and approves quoted work according to the authorized approval limits
• Runs CMS reports to monitor vendors/team performance and ensures service level agreement is met
• Coordinates landlord responsibility items (leaks, chilled water and mall air) and follows through until completion to stores satisfaction; partners with construction to correct warranty issues when they arise
• Assists in resolving ongoing issues, which have not reached closure in reasonable time (as communicated to stores)
• Responds to store inquires and requests within 24 hours to meet service level agreement; answers off-hour calls as needed
• Develops tools and tips for stores to help answer common maintenance issues and promote use of dashboard
• Assists in creating departmental procedural guides
• Performs other job duties as needed

WHAT YOU'LL NEED

• Minimum 2 years experience with maintenance or construction with emphasis on HVAC systems, roof leaks, fixture repair and electrical systems
• Experience coordinating national & regional vendors who specialize in mall based retail repair & maintenance projects
• Similar experience with a mall based retailer, coordinating projects in excess of $150,000 a year
• Beginner to intermediate computer skills, specifically Microsoft Word and Excel
• Ability to coordinate high volume of projects with continual flow of new projects as they arise
• Illustrates a dedication to meeting requirements of internal and external customers, responding to all customer requests promptly and thoroughly
• Strong communication skills including ability to work in a team environment, give honest, direct feedback and is a solid verbal and written communicator
• Upholds and furthers HOTT’s culture and values. Inquisitiveness and open mind regarding teen music and fashion trends
• Meets deadlines, prioritizes appropriately, copes well with change, and maintains composure under pressure
• Is accountable for results, approaches obstacles proactively and looks for ways to resolve problems and issues
• Regularly required to sit, stand, bend and lift/move up to 10 pounds. May lift/move up to 60 pounds occasionally
• Regular travel is not expected though travel for some project rollouts may be needed