WHAT YOU'LL DO

• Define, analyze, and evaluate existing order management, call center and Omni-channel (Buy online pick up in store, ship from store, ship to store etc.) business functions and processes leveraging Enterprise order management system.
• Make recommendations to management on opportunities for process improvements by utilizing and leveraging applications in this space.
• Meet with business partners, project managers, and vendor partners to determine project scope and vision, set system goals, identify and resolve system issues, and lead prioritization of build items.
• Communicate changes, enhancements, and modifications to stakeholders so that issues and solutions are understood.
• Support design sessions in prototyping new systems for the purpose of enhancing business processes, operations, and information process flow; document risks and identify mitigation strategies.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developer’s/project team, this includes creating process models, specifications, diagrams, and charts to provide direction to the team.
• Review system design plans with vendor, internal team and consultants for reasonableness and fit within the business requirements
• Manage configuration changes for applications in the Enterprise Order Management area.
• Define, coordinate, and manage the execution of test cases as part of the Quality Assurance process.
• Provide orientation and training to end users for modifications to existing processes and new functionality.
• Provide application support required for order management and other integration systems. 

WHAT YOU'LL NEED

• Recent graduate with a Bachelors or Masters in Management Information Systems, Information Technology, or related field OR working knowledge or 0-2 years of experience in configuration/ evaluation/ validation and deployment for Manhattan OMS technology, preferred
• Experience in SQL with ability to write SQL statements
• Working knowledge or understanding of REST API’s
• Basic understanding of Unix Commands and writing Basic UNIX Shell Scripting Programs.
•  Team player with the ability to work in project and production support models with a diverse group of individuals across multiple departments
• Demonstrates strategic thinking, problem-solving skills, business acumen, and a desire to deliver what’s right for customers
• This role will require after hours and weekend support on a rotation basis