Job Title: Member Receivables Clerk

Department: Accounting

Reports To: Accounting Manager

FLSA Status: Non-exempt

Pay Grade: 04

Approved By: Administration

Approved Date: 1/1/12021

SUMMARY Responsible for accurate and timely posting of assessment and member payments including oversight of ACH payments for assessments, fitness & tennis.

ESSENTIAL DUTIES AND RESPONSIBILITIES Responsible for processing payments to member accounts which include the following. Other duties may be assigned.

1. Posts payments to member accounts accurately and in a timely manner.

2. Distributes all incoming mail. Sorts & separates utility and assessment payments.

3. Coordinates with Member Services team to correspond with property owners with unidentifiable payments received.

4. Provides customer service to Property Owners in person, by phone or via email to assist with answering questions pertaining to member account payments.

5. Oversees and processes Assessment statements.

6. Oversees and processes ACH payments for assessments, fitness memberships & tennis memberships.

7. Serves as backup for the Member accounts coordinator and Utility Services Clerk.

8. In general telephone call group.

9. Any other duties as assigned by the supervisor.

10. Regular attendance is required.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be accurate on 10 key adding machine and be detailed minded.

EDUCATION and/or EXPERIENCE High School diploma or general education degree (GED); at least one year related experience and/or training; or equivalent combination of education and experience. Must have computer entry experience.

LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to listen and effectively address customer complaints or issues over the phone or in person, while maintaining a positive demeanor and communicating in a clear manner in order to facilitate a favorable resolution for the customer.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: Able to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving several variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.