35 Guest Services Supervisor Jobs in San Diego, CA
Hostelling International USA is Hiring a Guest Services Supervisor Near San Diego, CA
Summary: In addition to front desk responsibilities, the guest services supervisor is primarily responsible for supervising front desk staff, covering shift shortages as needed and ensuring the daily paperwork for all shifts is completed, making bank deposits, opening the safe and providing change. The schedule for this position is 5 days a week, 40 hours Thursday-Monday with Tuesdays and Wednesdays off.
- Supervise Front Desk staff and cover for any absences/shortages in staffing schedule. Acts as manager on duty on Saturdays
- Ensure all bank deposits are made
- Open/close the safe and provide change as needed
- Ensure all daily paperwork is completed for each shift
- Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences
- Take individual reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner
- Conduct hostel tours
- Encourage and collect guest comments and feedback
- Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
- Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and via e-mail
- Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
- Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, and sale of goods
- Perform laundry, cleaning, bookkeeping, and other duties and tasks as needed
- Provide overnight, on-call assistance in case of emergencies
- Other duties or projects as assigned by management
Skills/Qualifications:
- Associates degree and 2 years of customer service experience, or equivalent experience
- Ability to handle cash and record receipts without error
- Excellent organizational skills and ability to manage multiple tasks/projects simultaneously
- Knowledge of or ability to master reservation systems/methods
- Conflict resolution skills and ability to act effectively in a crisis, escalating to management when necessary
- First Aid and CPR certification preferred; training can be provided
- Computer literacy and familiarity with Microsoft programs
- Required to work evenings, weekends, and holidays as schedule requires
- Ability to speak a 2nd language a plus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close and peripheral vision, color vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.
Job Summary
Full Time
Accommodations
$40k-56k (estimate)
05/20/2024
07/18/2024
hiusa.org
SAN FRANCISCO, CA
100 - 200
1934
NICHOLAS ANDRADE
$10M - $50M
Accommodations
Related Companies
About Hostelling International USA
We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportuni...ties to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what youll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries.
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The job skills required for Guest Services Supervisor include Guest Service, Customer Service, Conflict Resolution, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Supervisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Supervisor positions, which can be used as a reference in future career path planning. As a Guest Services Supervisor, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Supervisor. You can explore the career advancement for a Guest Services Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Supervisor job description and responsibilities
Develop and maintain all capital budgets and provide optimal level of services to all guests and visitors coming to facility.
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Building a strong team and shape staff behaviors to accomplish desired results.
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Taking reservations, checking/checkout guest, assisting guest, responsible for auditing all front office daily transactions.
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Acting as hotel system liaison and performed all Guest Service Representative Functions.
02/19/2022: Idaho Falls, ID
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Supervisor jobs
A bachelor's degree from an accredited college or university with some previous supervisory experience would be sufficient to apply for the post of a guest services supervisor.
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Step 3: View the best colleges and universities for Guest Services Supervisor.
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