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Hostelling International USA
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Guest Services Associate | Full Time
$29k-38k (estimate)
Full Time | Accommodations 2 Months Ago
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Hostelling International USA is Hiring a Guest Services Associate | Full Time Near Orleans, LA

Would you love to interact with travelers from all around the world? Join Hostelling International USA and explore the endless possibilities of being part of our New Orleans Hostel. We are currently accepting applications for a Full Time Guest Services Associate. The Guest Services Associate is responsible for creating a welcoming atmosphere while ensuring guest and public contact at reception runs smoothly, efficiently and in accordance with hostel policy.
  • Position is full time 4-5 days per week, rotating schedule (days can change each week)
-Shift times are 7 am - 3 pm and 3 pm - 11 pm shifts
Responsibilities:
  • Welcome, register, orient and supervise guests, and provide group orientations in a friendly and positive manner, while being mindful of cultural differences
and possible language barriers
  • Take individual and group reservations by telephone, e-mail, or via an online system, in a friendly, accurate and efficient manner
  • Conduct hostel tours
  • Encourage and collect guest comments and feedback
  • Follow hostel procedures, ensuring the security and safety of the hostel, hostel property, guests, guests’ property, and fellow employees
  • Accurately maintain all shift reports, logs, and necessary daily paperwork, including a record of overnight fees, sale of goods, and rentals
  • Perform laundry, cleaning, bookkeeping, food preparation, and other duties and tasks as needed
  • Promote and provide information on HI memberships, the hostel, and the local area to guests and visitors in person, over the telephone, and via e-mail
  • Promote the mission of HI USA: “To help all, especially the young, gain a greater understanding of the world and its people, through hostelling”
  • Represent HI USA and the hostel in a positive manner to guests, callers, and local officials
  • Provide overnight, on-call assistance in case of emergencies
  • Other duties or projects as assigned by the hostel management
Skills/Qualifications:
  • High school diploma or GED
  • Customer service experience preferred
  • Excellent communication skills
  • Ability to handle cash and record receipts without error
  • Must enjoy working with the public and have the ability to calmly and professionally handle conflict, guest issues, or emergencies
  • Ability to multi-task in a fast paced environment
  • Computer literacy and familiarity with WINXP, MS Word, Excel, and Outlook preferred
  • Ability to work independently and as part of a larger team
  • Must be willing to work evenings, weekends, and holidays as schedule requires
  • First aid and CPR certification preferred; training can be provided
  • Hostelling experience a plus
  • Ability to speak a second language a plus

Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and use hands and arms. The employee is frequently to stand, walk, talk, and hear. The employee is occasionally required to climb or balance. The employee must regularly lift and/or move up to 50 pounds. The noise level in the work environment is usually moderate.

  • Position is full time 4-5 days per week, rotating schedule (days can change each week)
-Shift times are 7 am - 3 pm and 3 pm - 11 pm

Job Summary

JOB TYPE

Full Time

INDUSTRY

Accommodations

SALARY

$29k-38k (estimate)

POST DATE

02/26/2024

EXPIRATION DATE

06/16/2024

WEBSITE

hiusa.org

HEADQUARTERS

SAN FRANCISCO, CA

SIZE

100 - 200

FOUNDED

1934

CEO

NICHOLAS ANDRADE

REVENUE

$10M - $50M

INDUSTRY

Accommodations

Related Companies
About Hostelling International USA

We speak different languages, but we're all in this together. Hostels were designed to lower the barriers to travel, because we believe travel fosters a deeper understanding of people, places, and the world around. It's our mission to promote a community of global citizens who have the wisdom and humanity to make the world a better place, and that's what makes hostels the first choice for experienced travelers. In hostels, you're more likely to meet someone from the other side of the world than someone from your hometown. Our shared kitchens, dining rooms and lounges ensure plenty of opportuni...ties to connect with other travelers, and with hostel events and programs ranging from casual outings to rich cultural activities we help you get to know the destination as we do, beyond what youll find in guidebooks. The best part is you don't have to travel far or study abroad to experience hostels for yourself. Our affordable hostels are located in converted mansions, reinvented lighthouses and historic buildings reclaimed in the spirit of discovery and community all across the country. Hostelling International USA is a 501(c)(3) nonprofit membership organization founded in 1934 to promote international understanding of the world and its people through hostelling. HI USA, in cooperation with other national associations worldwide, belongs to Hostelling International. This global network offers thousands of hostels in nearly 80 countries. More
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If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Guest Services Associate job description and responsibilities

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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See the full list of Guest Services Associate skills.

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Step 3: View the best colleges and universities for Guest Services Associate.

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