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Hospitality Staffing Solutions is recognized as the largest national hospitality staffing company today serving over 900 hotels nationwide. Our commitment to quality in servicing hospitality clients has earned HSS the trust and respect of the best hotel brands in the business.
HSS is currently seeking an Assistant Executive Housekeeper (AEH) for our client hotel located in the Mashantucket / Norwich , CT area.
The AEH supervises and coordinates activities of room attendant, house attendant, public area cleaners and floor supervisors. This role assists in the managing and directing of the day–to–day operations of all Housekeeping, including Janitorial functions in all the shifts the service is provided.
Participates in and enforces quality assurance for Housekeeping Department and department cost control measures.
Responsibility:
Other Routine Responsibilities:
PREREQUISITES:
Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc. Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.
Experience:
Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.
If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. At HSS, we look forward to meeting you!
HSS is the largest staffing agency in hospitality and is an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or based on disability or any other federal, state or local protected class.
Native Americans receive preference in accordance with Tribal Law.
Job purpose
Complete responsibility and accountability for onsite HSS Housekeeping operations. Provide support and knowledge to the Director of Housekeeping and management staff at the resort. Consistently meet quality and timeliness standards along with budget objectives. In addition, maintaining a professional and effective relationship with property management. An Executive Housekeeper must ensure company mission statement and values are followed, with the best interests of the company, its employees and customers as their motivator.
Duties and responsibilities QUALITY
Develop and maintain a high standard of excellence at the site level, according to site and HSS standards. Establish and monitor site goals. Attend all property management mandatory meetings. (Staff, budget, security, others). Ensure site contractual obligations, company policies, standards and procedures are followed. Perform monthly operational Reviews. Inspect units daily and complete the required amount of report cards per week. Be knowledgeable of carpet cleaning procedures / equipment of each site. Monitor and strive to improve site quality scores and report monthly scores (RCI, II, West, Internal) to management. Provide orientation to all new employees. Perform weekly departmental meetings. Perform weekly staff meetings. Training staff, both existing and new recruits Facilitate guidance to the Assistant in monitoring progress of Staff. Handle all Trainee candidates at the resort. Provide support to the Area Supervisor on recruiting, hiring and training qualified employees. Ensure a safe working environment on site and office.
TIMELINESS
Prepare weekly schedules based on forecast. This will ensure accurate staffing levels in order to have timeliness on large turns. Plan work schedules to ensure adequate service. Willing and able to perform any and all duties related to site operation. Ensure a sense of urgency exists at each site so that units are turned on time. Ensure all weekly reports are completed in a timely manner. Personal timeliness, be prompt for all appointments and meetings.
BUDGET
Assist and give feedback of site budgets as necessary. Review weekly site budget performance and enforce recommendations for improvement. Quote prices for additional products / services with the assistance of Area Managers, Corporate Director of Housekeeping or VP of Staffing.
MANAGER
Recommend salary adjustments for staff as per company guidelines. Maintain adequate inventory and equipment supplies. (Linen and House Wares) Approve site expenses up to
CUSTOMER SERVICE
Build professional relationship with resort management and other key members of the resort staff. Be approachable & always follow up. Create strong, positive customer relations. Troubleshoot and solve problems to meet customer’s needs. Conduct performance appraisals of staff as dictated by company policy. Investigate and resolve issues related to HSS personnel. Be knowledgeable of the complete resort. Solve guest complaints promptly. Have an open line of communication with resort management. Maintain open line of communication with front office. Other duties and projects as assigned
Qualifications
A passion for cleanliness Demonstrated leadership and motivational skills Demonstrate our core values of loyalty, honesty and integrity Pro-active, self managing Excellent problem solving skills Strong communication skills Ability to work under stressful conditions Work irregular hours and travel
Working conditions
Work is performed in a hotel setting and requires the ability to sit and stand for an extend amount of time. Work is also conducted outdoors and requires the ability to walk and drive for an extended amount of time.
Physical/Visual requirements
Frequent mobility, standing, walking, stair climbing and/or sitting for extended periods of time Requires corrective vision and hearing to normal range Frequent twisting, bending, stooping and reaching Regularly lift up to 25 lbs. Manual dexterity to operate computer keyboard, calculator, copier machine, and other office equipment. Perform daily walk through of the property.
ENVIRONMENTAL CONDITIONS:
Odors or dust Cleaning chemicals Laundry chemicals
Eligibility Requirements
Must be legally authorized to work in the United States without restriction. Must be 18 years of age or older
If you meet the requirements and this job meets your skills and interest, please apply with your resume and your hourly pay desired for consideration. At HSS, we look forward to meeting you!
Please note: Native Americans receive preference in accordance with Tribal law.
HSS is an Equal Opportunity Employer and it is our policy to not discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender identity, genetic information, disability, veteran status, or any other status protected by federal, state, or local laws.
Full Time
$92k-120k (estimate)
06/09/2024
06/22/2024
hssstaffing.com
Atlanta, GA
500 - 1,000