Department: Back of House

Supervisor Title: Executive Housekeeper, Assistant General Manager, General Manager

Job Summary: Perform all laundry room duties to provide clean and folded linen and terry in an efficient and effective manner.

Responsibilities

• Sort, wash, dry, and fold all linen and terry.
• Pull out of circulation stained linen and terry and set aside for extra treatment.
• Keep all equipment clean and report any maintenance issues to supervisor.
• Keep laundry room and linen/terry storage rooms stocked, clean, and organized.
• Keep all laundry and cleaning supplies stocked and stored properly.
• Assist housekeepers in stripping rooms of dirty linen and terry and help stock housekeeping carts.
• Be knowledgeable about daily hotel operations. Be up-to-date with all changes, new procedures and events.
• Be flexible in regard to work schedule.
• Report to work on time and in proper and clean uniform, including name tag.
• Each associate is expected to carry out all reasonable requests by management.
• Handle all duties according to hotel policies, procedures, internal rules and standards.
• Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
• Have knowledge about all emergency procedures and know how to act on them.

• Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel.

• Report any unusual occurrences or requests to the manager.
• Assist fellow associates in their jobs when able to improve daily operations of the hotel.
• Pick-up room keys to assigned areas daily. All keys must be signed out at the start of your shift and signed in at the end of your shift in the key control log.
• Must have a valid drivers license, Proof of insurance and pass as approved

driver. (If applicable)

• Perform all other duties as assigned.

PHYSICAL REQUIREMENTS

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping frequently

Reaching frequently

Grasping frequently

Pushing/pulling frequently

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Lifting/carrying up to 50 lbs.

Qualification Standards

• Must be physically fit and have the ability to bend, stoop and lift 10 pounds. or more depending on duty or as needed.
• Must have the ability to work independently with little supervision.
• Must have the ability to work with industrial laundry equipment, cleaning equipment and cleaning chemicals.

PHYSICAL REQUIREMENTS

Sitting rarely

Walking frequent

Climbing stairs occasionally

Standing constantly

Crouching/bending/stooping frequently

Reaching frequently

Grasping frequently

Pushing/pulling frequently

Near vision constantly

Far vision frequently

Hearing constantly

Talking constantly

Smell constantly

Lifting/carrying up to 50 lbs.

Qualification Standards

• Must be physically fit and have the ability to bend, stoop and lift 10 pounds. or more depending on duty or as needed.
• Must have the ability to work independently with little supervision.
• Must have the ability to work with industrial laundry equipment, cleaning equipment and cleaning chemicals.

Notice

The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment.