Description

Want to join our Team? We are currently looking for a dedicated Clinical Team Support member to join our team. The Clinical Team Support (CTS) is responsible for providing administrative and logistical support to the Clinical Managers and their clinical teams, and to assist in the coordination of seamless delivery of patient care. In addition, the CTS provides front line phone support for all calls coming into Hospice of the Chesapeake. This position is considered clinically essential staff.

Office Location: Largo, MD

Coverage Area: Prince George's County

Status: Full-time Monday – Friday 7am – 3:30pm

Main Responsibilities:

• Consistently compiles and/or produces reports in an accurate, efficient, effective and timely manner.
• Assist Clinical Manager with compiling and/or producing reports in an accurate, efficient, effective and timely manner.
• Maintains computerized and hard copy files for the Clinical Manager as requested.
• Makes, receives and relays calls and messages in an efficient manner and assures appropriate follow-up to calls as required.
• Frequently checks voice mail and email and keeps department staff apprised of urgent requests and situations.
• Processes and distributes all mail and fax traffic.
• Explains hospice services to callers as needed.
• Completes all job functions as per department and organization policies and procedures.
• Attends mandatory in-services and/or meetings or makes arrangements with the appropriate supervisor for satisfactory compliance.

Qualifications

Your Qualifications: 

• High school diploma or equivalent required.
• Valid Driver's License required.
• Minimum of two years of experience in a customer-service related position. Experience in a non-profit health care setting preferred.
• Basic computer skills, to include but not limited to Microsoft Office and Outlook. Knowledge of AllScripts a plus.
• Strong data entry skills with attention to details, deadlines and accuracy.
• Strong oral communication skills.
• Excellent customer service skills.
• Demonstrated knowledge of and concurrence with the hospice philosophy.

What We Offer:

• A rewarding and fulfilling career with a company that values your contributions
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. Access to our Emergency Sick Bank to provide a safety net gift of up to 80 hours of sick time for medical emergencies if you run out of paid time off.
• Educational assistance to pursue professional development, additional certifications and degree programs
• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.

In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.