Description

Make a difference, inspire others, love your job! 

Want to join our Team? We are currently looking for a Professional Liaison Associate to join our team. The Professional Liaison Associate develops and maintains professional relationships between Hospice of the Chesapeake (HOC) and various referral sources (hospitals, long-term care facilities, physicians, managed care organizations, independent medical clinics/offices, and other healthcare professionals) in their assigned territories. The focus of these relationships is to improve patient access to HOC services, increase overall census and educate referral sources about the benefits to patients and families when referred early to hospice care. 

Office Location: Largo, MD

Coverage Area: Prince George's County

Status: Full-time – 40 hours/week

Main Responsibilities:

• Maintains close relationships with healthcare professionals in assigned accounts/territory in order to maintain constant visibility of HOC programs and services and troubleshoots real or perceived problems that could impact patient referrals.
• Analyzes referral source patterns, determines reason(s) for the referral and develops targeted marketing plan(s) to maximize the further development of the particular referral source.
• Develops market insight and understanding of competition in the territory and contributes to development of strategies to overcome the competition. 
• Acts as a representative liaison between HOC and referral sources. Follow-up with concerns reported by facility staff and discusses issues with appropriate Clinical Team Managers or other appropriate managers.
• Participates in a variety of Business Development, Clinical Teams and other meetings and activities to ensure timely communication of marketing strategies/referral source needs.
• Identifies opportunities to improve the level of service provided by the department, including ongoing evaluations of current systems and processes. 
• Other duties as assigned.

About Hospice of the Chesapeake

At Hospice of the Chesapeake, we create meaningful experiences for those in the communities we serve who are experiencing serious advanced illness and loss. We believe truly meaningful experiences come from a partnership between highly skilled and compassionate professionals, our healthcare partners and the patient and family with a primary focus on living each day to the fullest extent possible. We develop care plans to minimize symptoms, articulate what matters most, and remember that each moment matters.

We are Your Hometown Hospice! Over the last 45 years, our team has cared for more than 50,000 hospice patients and nearly 100,000 family members.

To learn more please visit us at hospicechesapeake.org or find us on social media.

Qualifications

Your Qualifications: 

• High School Diploma required, associate degree, Bachelor’s degree in marketing, nursing, or other health related fields preferred. A successful track record in outside sales/marketing highly desirable. Experience in nonprofit and/or hospice care preferable. 
• 1-2 years experience in sales and business development required.
• Demonstrated knowledge and understanding of managed care organizations, including utilization review and capitated contracting concepts with hospitals and physician groups (physician billing, nursing home billing and hospice Medicare billing.
• Solid analytical, organizational and interpersonal skills in order to effectively identify referral source problem areas, develop appropriate courses of action and convey same to client.
• Must be computer fluent and able to use email, and common business software (i.e. Microsoft Word, Excel and PowerPoint) to conduct business in a timely and accurate manner.

What We Offer: 

• A rewarding and fulfilling career with a company that values your contributions
• Competitive salary and generous paid time off, including 18 vacation days, 10 sick days, and 8 paid holidays in your first year of employment with HOC. 
• Educational assistance to pursue professional development, additional certifications and degree programs.
• Comprehensive health, dental, and vision coverage, company-paid Short Term Disability and Life Insurance, and available accident and critical illness coverage.

In accordance with Hospice of the Chesapeake’s commitment to leadership and industry-leading care, we require that all employees be vaccinated against COVID and influenza, as well as being screened for TB upon hire and annually thereafter. Documented and supported requests for religious and medical accommodations may be considered but may not be approved in all circumstances.

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