Qualification Requirements

• Graduate of an accredited school of registered nursing.
• Currently licensed as an RN through the Ohio Board of Nursing; must be able to obtain a nursing license in Michigan.
• Minimum 2 years of medical-surgical nursing experience required; previous nursing experience in homecare, nursing home, and/or hospice is preferred.
• 1 year of experience working triage or in a coordinating capacity preferred.
• Has working experience charting in an EMR system, Netsmart system preferred.
• Possesses strong verbal and written communication skills.
• Possesses clinical expertise related to critical thinking, problem-solving, and technical skills.
• Demonstrates strong organizational, time management, and prioritization skills.
• Has the ability to work independently and within an interdisciplinary team.
• Must be a licensed driver with an automobile in good working condition and is insured in accordance with state and agency requirements.
• Must be CPR certified according to the American Heart Association CPR standards.
• Understands the hospice philosophy, principles of death/dying, concepts of pain/symptom management, and adult teaching/learning principles.

Essential Job Responsibilities

• Coordinates activities in the Admissions Intake department ensuring open access to care; manages the utilization of Inpatient beds.
• Coordinates the scheduling and direction of staff assignments in order to meet the needs of patients and families; ensures appropriate staff levels and utilization of staff.
• Identifies barriers and/or issues and reports to the Team Leader or Director.
• Fields information calls and identifies the caller’s immediate or long-term needs; attempts to convert information-only calls into a timely referral and admission.
• Communicates with physician offices to inform them of a patient/family request for hospice services and obtains orders for certification when appropriate.
• Completes data entry pertaining to incoming patients and referral information in a timely manner and reviews the information for accuracy and completeness.
• Makes pre-admission phone calls to patients and families to set up an admission and verify demographic data.
• Ensures any necessary work is completed related to insurance benefits, pre-certifications, and re-certifications.
• Works with team members to ensure the development and implementation of effective and comprehensive Interdisciplinary Team Plans of Care for patients admitted, based on patient/family needs.
• Enters call back dates into the computer for patients not admitted. Enters date of death for patients not admitted. 
• Responds to inquiries generated through marketing programs by sending out requested information.
• Meets with and tours families who visit the Inpatient center requesting more information.
• May perform comprehensive evaluations and admissions services when needed.
• Attends staff meetings and completes all mandatory training.
• Responsible to learn and utilize agency technology that is assigned to improve the efficiency, communication and performance of duties.
• Holds in strictest confidence all patient information and discloses information and data only to persons authorized by Hospice.