Job Summary: The Business Operations Assistant is responsible for administrative and clerical support of the patient care team to ensure efficient, effective day-to-day operations within the team office(s).

Essential Functions:

• Gathers necessary information to successfully begin, support and/or complete defined administrative and clerical operational processes.
• Accurately enters all appropriate information into electronic documentation system(s) in a timely manner.
• Adheres to defined follow-up protocols for internal and external customers not requiring immediate assistance but having service needs that must be met and/or are unresolved.
• Prints, prepares and reviews various reports and information that support the efficient day-to-day operations of the department and organization.
• Attends and provides administrative and clerical support for departmental meetings as required.
• Copies, faxes and/or emails various documents as needed to support the efficient day-to-day operations of the department and forwards and/or files information appropriately.
• Maintains and updates departmental resource materials as required.
• Greets incoming visitors and accepts/transfers incoming calls promptly and courteously.
• Proactively problem solves, anticipates needs, and initiates solutions for both internal and external customers.
• Processes incoming and outgoing mail on a daily basis.
• Prepares requisitions to maintain necessary supplies and forms to ensure smooth daily operations.
• Utilizes allocated supplies and resources appropriately to ensure business outcomes are met.
• Adjusts to changes in workload and schedules based on changing departmental/organizational priorities.
• Participates in internal and external meetings, education, training, in-services and other activities to promote personal and professional growth.
• Adheres to the organizational Code of Conduct, policies, procedures, protocols, processes and all regulatory and legal requirements.
• Adheres to the NorthStar standards to care for every person, every time, 100% of the time.

Qualifications:

• High school diploma or equivalent required.
• One (1) to two (2) years’ clerical experience with increasing level of responsibility required, telephone related experience, highly preferred. Previous health care experience preferred.
• Computer literate, with basic Microsoft Office Word and Excel skills required.
• Must be familiar with and have advanced knowledge of Microsoft Office Applications and standard office business machines.
• Must possess sound judgment; effective organizational, prioritization and follow-through skills; attention to detail; accuracy; dependability; tact; and ability to maintain confidential information.
• Must be able to read, write and speak English fluently and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
• Excellent interpersonal skills required with a proven ability to work effectively with other staff members and as a team player required.
• Must be able to coordinate several tasks simultaneously while maintaining a high degree of efficiency and accuracy.
• The physical demands of the position include vision, effective speech and hearing for extensive telephone contact; repetitive motion; driving or riding in a motor vehicle; standing, sitting, walking, bending, reaching, and stretching; and lifting up to twenty-five (25) pounds unassisted.
• Must have reliable transportation.
• This position may require travel between office sites as scheduled.
• This position will require weekend hours on a scheduled basis.
• Must be eligible to work in the United States.