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HORUS Technology Solutions is looking for a QA/Helpdesk Analyst to ?join our team.
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The QA/Helpdesk Analyst role test system upgrades and enhancements and helps users with any questions and issues they may encounter. Review and validate system documentation,?web content, and?user documentation and provide feedback. Work closely with development team to escalate user requests to Tier 3 if code changes are required.
A top candidate would be very client focused. To be a strong team player you must be proactive in identifying issues and risks, and work with the client and the team to be a trusted advisor. Another challenge is maintaining an excellent level of current operational support while planning and integrating new enhancements and technologies.
Responsibilities:Identify, track, monitor and communicate project-related issues, scope changes, variances and contingencies that may arise during the implementation of projects.
Qualifications:Full Time
$63k-79k (estimate)
05/03/2024
05/16/2024
horus.net
Bethesda, MD
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