Position Overview

The Hornets Event Staff is currently looking for qualified and responsible individuals for Hornets Sports & Entertainment events. Interested candidates may apply on-line. All candidates will be subject to a background and reference check.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Essential Duties and Responsibilities

• Greet and direct all guests to their assigned seating/location
• Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
• Maintain open and smooth access routes in the concourses and throughout the seating area
• Identify and resolve issues in a timely manner
• Respond to guests’ request for service and assistance
• Monitor your assigned area
• Enforce and uphold integrity of the facility and the event
• Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
• Ability to proactively identify and address offensive behavior
• Attend and participate in pre-event meetings
• Receive and act on complaints from guests, clients and employees according to established policies and procedures
• Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
• Follow all rules and regulations as outlined in the policies and the procedures manual
• Aid in direction of orderly evacuation of building
• Monitors and maintains access control
• Other duties as assigned by Manager

Essential Guest Service Functions:

• Guest service oriented
• Respond to requests for service and assistance
• Anticipates and respond to the guests’ needs in a timely manner
• Treat all guest in a kind and courteous manner
• Serve as the Arena’s ambassador for the Security Department

Required Skills, Experience and Abilities

To perform the job successfully, you should demonstrate the following competencies:

• High school diploma/or equivalent
• Must be able to work a minimum of 85% of Hornets games and 75% of all other events
• Available to work evenings, weekends and holidays
• The ability to maneuver throughout the building
• The ability to stand and walk for extended periods
• The ability to bend, and lift at least 50 pounds and push 70 pounds
• The ability to work effectively at high altitudes
• Strive to maintain a safe work environment for self and others
• Must be able to pass background check
• Proficient with the internet, E-mail, and Microsoft Excel and Word
• Ability to handle multiple tasks simultaneously
• Must be able to work independently and use sound judgment

Skills and Qualifications:

• Possess excellent communication skills, oral and written
• Ability to handle multiple tasks simultaneously
• Guest services and Security experience preferably, however, not mandatory
• Must be very flexible with the ability to adapt to different situations

Adaptability:

• Adapts to changes in the work environment
• Ability to work in inclement weather conditions (within reason)

Communication Skills:

• Asks key questions to obtain information
• Speaks clearly, listens and gets clarification
• Communicates changes effectively
• Demonstrates accuracy and thoroughness
• Writes clearly and informatively

Professionalism:

• Demonstrates neat and professional appearance at all times
• Follows instructions, responds to management directions
• Treats people with respect

Safety and Security

• Observes safety and security procedures
• Reports potentially unsafe conditions
• Proactively enforces security policies for building

Work Ethic

• Reports to work on time
• Arrives at meetings and appointments on time
• Uses time effectively