Salary Range: $22.50 

City Experiences is seeking a Seasonal Guest Service Agent for our Alcatraz operation in San Francisco 

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

Do you share Alcatraz Cruises' passion for providing amazing experiences? If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you. As we say at Hornblower, why work when you can cruise? 

To sell tickets to Alcatraz Island. To assist with scanning tickets, loading and off-loading of vessels. To trouble shoot any guest ticketing issues. To provide excellent customer service

Essential Duties & Responsibilities:

• Greet guests upon checking in at the ticket booth.
• Assists guests with purchasing tickets or locating and printing tickets for those who are unable to provide a QR Code or Confirmation of their booking.
• Execution of responsible cash handling and proper point of sale processes is required when assigned to point of sale and ticketing systems for processing transactions
• Dropping cash banks responsibly as required when working with cash banks, point of sale
• Processes rescheduling or refunding tickets for guests, as needed, with management approval.
• Upsells card products.
• Scans tickets prior to entering queue.
• Assists with loading and off-loading of guests.
• Answers questions concerning fares, routes, schedules, and reservations.
• Answers questions regarding Alcatraz Island and other local attractions.
• Follows all National Park Service directives, and Alcatraz Island policies.
• Performs other duties as assigned.

Minimum Qualifications:

• 2 years customer service experience
• Excellent verbal and written communication skills, including conflict resolution skills
• Knowledge of another language in addition to English is preferred
• Knowledge of Microsoft Office programs required

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values, and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

Our Mission: We create amazing experiences.

Our Values: Respect, Environment, Safety #1, Professionalism, Exceed, Communication and Teamwork.

Our Operating Principles: CITY EXPERIENCES 12

1. Foster diversity and inclusion.
2. Practice conservation and environmental responsibility.
3. Cultivate a safe and secure workplace.
4. Be on time. Come prepared.
5. Make data-driven, fact-based decisions.
6. Be decisive with 80:100 solutions (80% right, 100% implementable)
7. Expect to win – but compete as an underdog.
8. Embrace innovation and reinvention.
9. Listen and be responsive.
10. Strive for efficiency and transparency without politics.
11. Win as a team. Play your role.
12. Work hard, have fun, celebrate success.

EQUAL OPPORTUNITY EMPLOYER:

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. The Company is committed to providing equal opportunity in all employment practices, including, but not limited to, selection, hiring, promotion, transfer, and compensation to all qualified applicants and employees without regard to age, race, color, national origin, sex, sexual orientation, religion, handicap or disability, pregnancy, service member status, citizenship status, or any other category protected by federal, state, or local law.

Additionally, we encourage all qualified applicants, including those with past arrest or conviction records, to apply. The Company participates in the E-Verify program in certain locations