City Experiences is seeking a Sales Administrator for our City Experiences operation in San Francisco, CA.

Hourly Rate: $26.00

About You:

This person will be adaptable, dynamic, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

City Experiences’ mission is to create amazing experiences for our guests. The successful Regional Sales
Administrator will handle all duties as it relates to the management of all administrative duties as guided
by the Regional Director of Sales.

Essential Duties & Responsibilities:

·Administration:
• Oversees all invoicing requirements, including proper tracking and timely submission of invoices received from vendors.
• Effectively interacts with the corporate accounting departments, ensuring that guidance is followed as to when invoices needed to be submitted for timely payment.
• As requested, transfers payments between orders by using the Account Request process outlined in Salesforce.
• Works in conjunction with Regional Director of Sales to process all refund requests, following guidelines set forth by region to set appropriate expectations with the
guest on resolution time.
• Creates an effective accounts receivable system, with the understanding that all payments should be received at the appropriate time before the cruise date.
• Regularly audits group payments due, ensuring that no cruise boards without payment in full.
• Communicates effectively with regional leadership should there be a situation in which full payment is not received before a cruise.
• For direct bill and invoiced clients, ensures that all payments are received within the parameters given to the client.
• Assists account management team with customizing invoices as necessary for clients.
• Quickly processes charter requests to keep the sales process moving, along with following the guidance set forth on revenue needed for opening a cruise.
• As requested, builds cruises within the Anchor reservation system, along with making sure that proper turn-around time is incorporated between cruises.
• Assists public cruise manager with oversight of cruise calendar management, including running Anchor-based reports as requested by leadership, marine, and food and beverage.
• Compiles necessary reports for two-week meetings, ensuring that all cruise details are visible for sales and operations teams.
• Regularly audits group agreements to ensure that account managers are following proper guidance as it relates to charges and costs for all events.
• Become proficient in Anchor Reservation System and Salesforce CRM System

Guest Service:
• Handling of all individual guest's complaints, with a focus on complete resolution and guest satisfaction.
• When necessary, work in conjunction with leadership to escalate any guest issues that can’t be immediately resolved.
• As necessary, processing of gift cards due to unhappy guests or for charitable reasons.
• When needed, works with the HCC to contact guests if a cruise is canceled for any reason.
• Works with regional leadership and sales support team to promote and drive the high return of cruise surveys.

Requirements & Qualifications:

• Minimum of one (1) year of previous related work experience required
• Bachelor’s degree preferred
• Communicate effectively in oral and written form
• Maintain a high level of organization
• Be detail-oriented
• Handle multiple tasks/projects at one time
• Focus on guest needs
• Meet deadlines
• Establish and maintain effective working relationships as required by job responsibility
• Listen effectively, assesses the situation, determine relevant issues, & suggest solutions
• Work with Microsoft Office applications (especially Word, Excel)

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25 brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or relation medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additional, The Company participates in the E-Verify program in certain locations.