About the Role

The Director, Regional Operations will be responsible for leading a region of Hopscotch Primary Care clinics in Western North Carolina to deliver best-in-class care and outcomes, including quality, exceptional care overall, reduced cost of care, and a superior experience for patients and for our care teams too. 

You’ll be responsible for managing 5-7 clinics, with 6-9 direct reports (clinic managers and care team members). The role will report to the Market Operations leader, and will collaborate closely with members from the following teams: Population Health, Finance, Central Operations, Growth, and more. This is an exciting opportunity to support teams delivering great care for patients and serving communities.

The Director, Regional Operations will be required to live in the Charlotte, NC area and must be willing to travel in and around North Carolina frequently.

What You'll Do

• Lead a region of 5-7 Hopscotch Primary Care centers across Western North Carolina to deliver performance against clinical, financial, growth, and operational metrics and to shape a best-in-class patient-centric culture committed to the communities we serve.
• Manage the clinical and front office team members, setting expectations and managing performance, to enable success for the care team and clinic 
• Coach, mentor and develop team members on clinic teams to help them succeed against their objectives
• Lead and manage to deliver clinical outcomes, growth targets, profitability goals, patient experience, and culture/employee engagement metrics
• Support with onboarding and change management as new practices are either acquired or built de novo
• Deliver operational and clinical excellence by fostering a culture of excellence, continuous improvement and learning, consistent with the Hopscotch values and by identifying needs/opportunities and executing to close gaps and realize opportunity 
• Collaborate effectively across the central team in the development and execution of strategies to deliver growth and performance against key clinical, financial and operational metrics including but not limited to:
• Implementation of the Hopscotch care model to deliver clinical results
• Growth and outreach-related initiatives including brand, marketing and community engagement and broker/sales partnerships
• End-to-end patient experience 
• In close partnership with the growth team, develop clinic-level and regional growth strategies and drive execution against key tactics supporting the strategy to outperform against growth targets

About You

You would be a great fit for this position if you have 5 years of experience leading and operating in a healthcare or similar services setting, including finance, operations, strategy, and sales/marketing/growth. Multi-site experience is preferred. Other requirements include:

• Bachelor’s degree required
• Role requires travel throughout your assigned region 4 to 5 days a week 
• Strong management skills with passion for leading people and working with a team
• Drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration, and communication 
• Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results. 
• Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results. 
• Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment. 
• Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations. 
• Willingness to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds
• Mission alignment to support an organization working to transform healthcare in rural America

From a cultural perspective, you:

• Create a culture of excellence, by bringing your best and encouraging the same from those around you 
• Put service to patients first and encourage the same of those around you 
• Take ownership and accountability for your work and for delivering results for patients
• Assume the best in others and bring solutions to challenges with a focus on moving forward together 
• Show an active commitment to the team by collaborating and communicating proactively
• Demonstrate a dedication to continuous improvement, in clinical and cultural settings